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Customer-facing senior solutions engineer who partners with Sales to demo and evaluate Grafana Cloud, drive technical engagements to qualify and close opportunities, gather product feedback, and produce enablement content (docs, blogs, videos). Acts as product expert for customers, presents technical solutions, and supports cross-functional collaboration with Product and Engineering.

Design, implement, test, and operate core backend services for an AI-native context layer: ingestion, indexing, retrieval APIs, multi-tenant SaaS features, tenant isolation, quotas, and observability. Partner across product and infra, iterate quickly from prototype to production, and own system reliability and architecture.

Serve as the primary technical owner for a portfolio of customers, architecting observability solutions, driving adoption, conducting technical reviews and health checks, troubleshooting, enabling customers through training and documentation, influencing product roadmap, and collaborating with engagement and account teams to maximize customer value and ROI.

Own technical success for a portfolio of customers by architecting observability solutions, guiding implementation and onboarding, conducting health checks and training, troubleshooting issues, driving adoption and ROI, and representing customer needs to product and engineering teams.

Manage and grow a small set of major enterprise accounts across the US: identify expansion opportunities, build executive relationships, execute account strategies, manage the full sales cycle (demos, POCs, proposals, negotiations), hit quota, and hand off to Customer Success while maintaining accurate forecasts and pipeline in Salesforce.

Lead the design and execution of Grafana's IT SOX program: scope, risk assessment, control design, testing, documentation, deficiency remediation, and external auditor coordination. Assess ITGCs and application controls across cloud/SaaS and ERP systems, leverage AI/automation, manage co-source partners, and report risks and remediation to senior leadership.

Drive outbound and inbound prospecting to generate pipeline for Grafana Cloud. Use Salesforce and Grafana dashboards to research accounts, run multi-channel outreach (email, social, phone), conduct discovery conversations, and collaborate with sales and marketing to meet opportunity and pipeline targets. Leverage data and AI tools to prioritize outreach and improve productivity while building product and ecosystem knowledge.

The Enterprise Account Executive will prospect and grow business, manage forecasts, and track customer data to achieve sales goals. A consultative sales approach is essential, along with strong relationship-building skills during the trial phase and handoff to Customer Success.

Lead strategy, negotiation and execution of high-value enterprise commercial transactions (SaaS, self-managed, channel, AI-related). Serve as senior legal partner to sales and executives, manage and mentor Americas commercial attorneys, improve templates/playbooks and processes, advise on privacy, info security and go-to-market initiatives, and leverage AI-enabled legal tech to scale contracting.

Build and maintain Grafana Cloud integrations and observability features across frontend (TypeScript/React), backend (Golang), and monitoring mixins (Jsonnet). Ship end-to-end features, own projects to production, contribute upstream to OpenTelemetry/Prometheus, run on-call for owned services, and communicate designs and demos across teams.