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Serve as the primary technical lead for a portfolio of Grafana customers: design observability architectures, guide implementation and onboarding, conduct technical reviews and RCA, drive adoption and ROI, deliver training and documentation, and represent customer needs to Product and Engineering.

As a Senior Observability Architect, you'll lead technical customer engagement, guide observability solutions implementation, and advocate for customer needs while driving adoption of Grafana's products.

Lead architecture, delivery, and operation of large distributed telemetry databases. Define technical strategy, SLOs/SLIs, and reliability practices; drive performance, cost, and observability improvements; lead incident response and cross-team projects; mentor engineers; and represent engineering to stakeholders.

Join the Platform SysEng squad to design, build, and operate highly available, low-latency cloud-native infrastructure. Improve platform scalability, performance, and reliability; own SLOs/SLIs, capacity planning, and production operability; collaborate across teams to reduce region build times and ship platform improvements. Work primarily with Go/Python/Shell, Kubernetes, IaC, and observability tools, and participate in on-call rotations.

Partner with Product, Design, Engineering, and Data to define KPIs and measurement for AI-powered features, guide instrumentation, design and evaluate experiments, build dbt models, create dashboards, and influence product analytics standards and long-term strategy.

Lead architecture and execution of Grafana's marketing data stack and analytics practice. Build forecasting, predictive, and causal models, design BigQuery schemas, deploy agentic AI and automated pipelines, partner with GTM leadership, and deliver executive-grade insights to drive demand generation and ROI.

Join the Enterprise Solutions Engineering team to engage with customers, present technical solutions, and assist in sales efforts for Grafana products.

Support the SVP of Global Customer Solutions with executive coordination and program management, ensuring strategic initiatives progress effectively.

The Demand Generation Specialist will own AI-driven lifecycle and nurture programs, executing multi-channel campaigns, conducting data analysis, and partnering cross-functionally to improve user engagement and conversion.

Manage and grow influencer and creator programs, develop and publish executive social content, build AI-assisted content workflows, support social campaigns, employee advocacy, podcast production, event support, and cross-functional amplification and analysis.