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Supervises banking center sales, service, operations, compliance reporting, cash controls, staffing, training, scheduling, and performance management. Promotes financial product sales and cross-selling, assesses customer needs, ensures policy adherence, handles audits and operational reporting, and supports customer service. The role also assists banking leadership with recruiting, coaching, business development, community involvement, and achievement of individual and team goals.

Administers Cisco Unified Communications infrastructure, including design, installation, monitoring, troubleshooting, upgrades, security reviews, and configuration maintenance. Supports Microsoft Teams Calling, CUCM, Unity, UCCX, Webex, Cisco Expressway, and voice gateways. Resolves escalated incidents, coordinates with service providers and technical teams, manages changes and service tickets, maintains documentation, and supports users. Participates in on-call rotations and responds to emergencies while complying with banking regulations and internal policies.

Administers Cisco Unified Communications infrastructure, including design, installation, monitoring, upgrades, configuration, security reviews, and troubleshooting. Supports CUCM, Unity, UCCX, Teams Calling, Expressway, Jabber, Webex, and voice gateways. Resolves escalated incidents, coordinates with service providers and technical teams, maintains documentation, manages changes and tickets, and participates in on-call support and emergency response.

Coordinates commercial real estate appraisal services for a bank’s secured credit administration function. Acts as liaison among valuation staff, lenders, closing teams, reviewers, senior management, and vendors. Tracks appraisals in Collateral 360, coordinates external reviews, uploads documentation, completes Finance Center checklists, resolves or escalates issues, and manages deadlines and service-level agreements. The role also requires compliance with banking regulations, confidentiality standards, and internal policies.

Coordinates commercial real estate appraisal requests for a bank, serving as liaison between valuation staff, internal departments, management, and vendors. Tracks appraisal status, communicates issues and information requests, orders external reviews, uploads documentation, updates Finance Center, and assists with closing checklists. The role also routes and escalates problems, safeguards confidential information, maintains appraisal regulatory knowledge, and ensures compliance with banking policies and deadlines.

Provide administrative and customer-service support to Commercial Bankers for commercial loan and deposit relationships. Maintain knowledge of loan products, loan processing systems and credit approval processes. Coordinate schedules, enter documents into workflow systems (e.g., Capital Stream), assist with market events and supplies, respond to customer and internal inquiries, attend sales meetings, and ensure compliance with bank policies and confidentiality requirements.

The role involves supporting clients in commercial banking by managing requests, facilitating operations, ensuring accurate documentation, and enhancing client experiences through relationship management.

Builds, supports, and administers SailPoint integrations for provisioning and auditability. Designs, tests, debugs, and documents integrations, troubleshoots issues, implements IAM features, and establishes policies. Works with stakeholders to gather requirements, follows SDLC, researches emerging technologies, and supports day-to-day SailPoint administration and enhancements.

The Financial Advisor is responsible for providing investment counseling, achieving production goals, coaching branch bankers, and ensuring compliance with securities regulations while managing client relationships and providing excellent service.

Perform daily, weekly, and monthly reconciliations of GL accounts, internal DDAs, and control accounts. Research and resolve discrepancies with business lines, escalate out-of-balance conditions, and follow bank policies and compliance requirements while meeting SLAs.