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Manages and grows revenue across an existing mid-market customer base through renewals, upselling, expansion opportunities, and churn reduction. Builds proposals, delivers sales presentations and quarterly business reviews, maintains CRM records and forecasts, and coordinates with sales engineering and customer care to ensure successful fulfillment. Serves as the primary customer contact while developing account plans and pursuing new-logo opportunities within existing accounts.

Manages and expands Segra’s Channel Partner and National Technology Service Distributor ecosystem across assigned markets. Drives telecommunications and technology solution sales, recruits and enables partners, develops channel initiatives, conducts business reviews, provides forecasts and performance reports, and coordinates with direct sales and cross-functional teams. Represents Segra at industry events and serves as a trusted advisor and brand ambassador. The role is onsite in Denver and requires travel as necessary.

Provides foundational monitoring and support for core, distribution, carrier last-mile, and customer-premise voice and data services. Performs network surveillance, basic troubleshooting, incident documentation, escalation, and operational documentation maintenance within a 24x7 NOC. Collaborates with senior engineers, participates in technical training, and develops network operations expertise.