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Translate account insights, performance metrics, and client needs into actionable revenue intelligence for sales and account planning. Analyze contract utilization, savings opportunities, supply chain performance, and growth objectives. Build reporting, tools, templates, and governance; monitor account health and KPIs; ensure CRM data integrity; partner with cross-functional teams to align strategies and improve workflows using process improvement and AI-enabled tools.

Provide Service Desk support for escalated incidents and service requests; troubleshoot hardware, software, access, network, and application issues; document resolutions in ticketing system; manage tickets to meet SLAs; perform user account and access support; collaborate with resolver teams; support onboarding and endpoint setup; improve knowledge articles and support processes while maintaining clear, customer-focused communication.

Provide day-to-day account management support including scheduling, documentation, CRM updates, reporting, client research, meeting logistics, and preparation of presentations and materials. Ensure data integrity and consistent reporting, support onboarding and training, and drive continuous improvement so senior consultants can focus on strategic client engagement.

Lead architecture and implementation of a Palantir Foundry data product, owning the enterprise ontology and curated datasets. Integrate EHR and ERP data into governed semantic models, design scalable PySpark pipelines and analytical datasets, enforce data quality, governance, security, and observability, set architecture standards, and mentor engineers to enable reporting, AI workflows, and reusable analytics.

Lead end-to-end sourcing and contracting for capital equipment, negotiate complex contracts with Legal, design RFPs, evaluate bids, select suppliers, implement sourcing strategies, identify cost savings through analysis, maintain contracts and performance, and present recommendations to clients and leadership.

As a Principal Solutions Architect, you'll lead complex cross-domain analytical product architecture, define enterprise data strategies, and drive AI/ML adoption while collaborating with technical teams and stakeholders to deliver scalable solutions.

This role involves managing high-impact sourcing programs, collaborating with stakeholders, optimizing performance, and supporting revenue growth through effective program operations and training.

Support sourcing and contracting across the full lifecycle: draft and redline contracts, assist in supplier negotiations, prepare RFPs, analyze market and supplier data, coordinate communications, and maintain contracts and amendments while collaborating with internal teams and escalating complex issues to senior sourcing and Legal.

Lead and scale AI, ML, predictive analytics, and intelligent automation for Revenue Intelligence. Identify high-value use cases, build and deploy LLM and agentic AI solutions and production models (forecasting, propensity, recommendation, customer intelligence), drive automation, measure adoption and business value, and partner cross-functionally while managing vendors and delivery frameworks.

Manage multiple healthcare implementation projects to connect clients to supply chain contracts. Coordinate with suppliers, distributors, account teams, and clients to prepare contract documentation, resolve implementation issues, maintain membership data in Salesforce, and improve processes to ensure timely contract activation and client satisfaction.