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Analyze business and financial data, build and maintain financial models, and develop financial plans and reports. Perform budgeting, forecasting, and variance analysis, present findings to leadership, partner with executives on recurring and ad hoc analyses, assess industry trends, and create automated reporting and forecasting tools.

Manage and optimize AWS and Azure cloud infrastructure, build CI/CD pipelines, provision infrastructure with Terraform and Ansible, and manage Kubernetes environments. Improve monitoring, observability, performance, security, compliance, and cost efficiency using Datadog and automation. Enable developer self-service through GitOps, APIs, UIs, and tooling. Troubleshoot incidents, resolve complex cloud issues, mentor junior engineers, and lead DevOps initiatives.

Leads a team delivering Customer Success reporting, dashboards, KPI frameworks, and operational analytics. Oversees reporting accuracy, data integrity, recurring metrics, workflow improvements, and automation. Partners with Customer Success and services leadership to translate business needs into analytical requirements, prioritize initiatives, standardize reporting methodologies, and communicate performance insights. Coaches analysts, manages workload and development, and supports data-driven operational decision-making and scaling.

Lead an Agile Release Train by facilitating PI Planning and ART ceremonies, coordinating engineering, product, architecture, and business stakeholders, and managing risks, dependencies, impediments, and delivery metrics. Shape technical roadmaps, support capacity planning, mentor teams in SAFe practices, and drive continuous improvement across SDLC and AI/ML lifecycles. Use generative AI to automate reporting, analyze program data, identify bottlenecks, and improve predictability.

Lead a team of Site Reliability Engineers to design, automate, and operate scalable, secure AWS infrastructure. Drive SRE practices, observability (DataDog), CI/CD (Jenkins), IaC (Terraform/Ansible), Kubernetes orchestration, cost and performance optimization, and cross-functional collaboration.

Lead global strategy and operations for AI-powered client enablement, training, and digital adoption. Build and scale LMS/DAP ecosystems, drive digital transformation of client journeys, optimize learning content and delivery, and align enablement with GTM to reduce friction and accelerate revenue. Manage a 200+ team across education, training services, and client enablement.

Lead strategy and execution for Customer Success Shared Services: redesign operating models, govern CS tech stack, drive AI/automation and PMO delivery, direct enablement and change management, establish telemetry and metrics, and build/scale a 30+ person team while partnering with cross-functional executive leaders.

Manages RCM client success teams, ensuring exceptional service, client satisfaction, KPI improvement, retention, growth, and long-term relationships. Coaches Enterprise Client Advisors, Client Advisors, and Leads; identifies operational improvement opportunities; and partners with senior leadership to scale assigned specialties and verticals.

Develop and optimize integrated digital customer journeys across websites, content, and media channels. Analyze web analytics, heatmaps, A/B testing, and qualitative insights to identify performance drivers and recommend growth strategies. Partner with paid media, email, events, content, UX, creative, and technical teams to improve digital experiences and conversion paths. Establish KPIs, ROI frameworks, and testing roadmaps while monitoring emerging trends in search, social media, healthcare technology, UX, and AI.

Lead, coach, and scale an SDR team to drive qualified pipeline for specialty-focused segments. Set KPIs, monitor performance, implement coaching and process improvements, partner cross-functionally with Sales, Marketing, and RevOps, use Salesforce and analytics to track results, recruit and onboard SDRs, and forecast pipeline contribution while fostering an inclusive, high-performing team culture.