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Own strategic client relationships as a post-sale consultant and trusted advisor. Drive retention, adoption, expansion, and advocacy across an assigned book of business. Identify risks, resolve escalations, recommend products and services, monitor customer health, and communicate value to senior stakeholders. Lead vertical customer health reviews and support other customer success managers while documenting interactions in Gainsight and Salesforce.

Designs scalable consulting content repositories, improves cross-functional client journeys, and serves as a liaison between Product and Business Consulting. The role manages templates, workflows, documentation, product-release communication, internal training, process-improvement intake, governance, and market research. It also applies AI and automation to streamline client-facing deliverables and maintain department knowledge across ModMed products.

Manages revenue accounting, ASC 606 compliance, month-end close, reporting, forecasting support, reconciliations, audits, controls, and revenue analysis. Partners with Sales, Customer Success, Legal, Deal Desk, FP&A, and business leaders on contracts and commercial activities. Leads and develops revenue accounting staff while improving systems, processes, reporting, and strategic initiatives such as M&A and implementations.

Designs, deploys, and administers AWS WorkSpaces and enterprise desktop-as-a-service infrastructure for a global workforce. Automates provisioning and lifecycle management with infrastructure as code, manages AWS networking and directory connectivity, implements security and encryption controls, optimizes endpoint performance, troubleshoots client issues, and monitors cloud usage and costs. The role also develops desktop images, optimizes WorkSpaces bundles, and supports Windows, macOS, web, and zero-client environments.

Leads weekend cyber defense operations across digital forensics, incident response, threat intelligence, malware analysis, detection engineering, cloud and identity security. Commands high-severity incidents, performs memory and cloud forensics, develops automated detections and SOAR workflows, conducts threat hunting, manages digital risk protection, and recommends regulatory breach determinations. The role also mentors SOC analysts, coordinates legal and privacy stakeholders, manages MDR performance, and briefs executives.

Leads strategic, net-new customer acquisition for healthcare IT solutions within a specialty market. Builds territory strategy, generates pipeline, conducts product demonstrations and ROI discussions, manages complex sales cycles, forecasts revenue, negotiates contracts, and closes new business. Develops trusted advisor relationships by addressing practice workflows, revenue cycle, interoperability, and regulatory challenges. Collaborates with marketing, sales development, solutions engineering, and professional services teams. Domestic travel is approximately 30%.

Provides post-sale support for approximately 20 healthcare client accounts, handling emails, cases, calls, claim reviews, patient balances, and demographic issues. Advises practice staff on revenue cycle best practices, resolves transactional questions within SLAs, identifies recurring problems, escalates complex issues, and recommends workflow, documentation, training, and risk-mitigation improvements. The role also identifies client pain points and potential expansion opportunities.

Lead and develop a software engineering team responsible for an enterprise IAM platform. Oversee architecture, identity services, testing, CI/CD, release quality, delivery schedules, operational metrics, SLA performance, and infrastructure automation. Collaborate with product, security, and compliance leaders while mentoring engineers and promoting AI-assisted development practices.

Lead the architecture and technical direction of an enterprise IAM platform securing millions of users. Design and maintain Keycloak extensions and Java services, implement OAuth 2.0, OIDC, SAML, SCIM, and fine-grained authorization, and integrate security monitoring with SIEM systems. Automate resilient infrastructure through Terraform, Ansible, Helm, and ArgoCD. Drive zero-downtime deployments, architecture reviews, RFCs, AI-assisted engineering practices, cross-functional collaboration, and mentorship of senior engineers.

Own the IAM platform’s product vision, roadmap, backlog, and execution strategy. Translate identity, security, compliance, and architectural requirements into prioritized epics and user stories. Coordinate engineering, cybersecurity, compliance, and business stakeholders while driving Agile ceremonies and GitOps delivery. Track uptime, authentication latency, onboarding, and audit-readiness metrics. Use AI tools to support technical specifications, acceptance criteria, requirements analysis, and product operations.