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Supervises mortgage document administration teams, including assignments, lien release, collateral, MERS, transaction management, and related functions. Provides staff leadership, training, coaching, performance management, workflow coordination, and issue resolution. Oversees vendor and custodian compliance with service-level agreements, reporting, policies, procedures, SharePoint content, and job aids. Requires mortgage servicing document expertise, strong communication and organizational skills, advanced Microsoft Office proficiency, analytical ability, and basic SQL knowledge.

Leads retail mortgage production across multiple offices by recruiting, developing, and managing Loan Consultants. Drives market strategy, loan volume, profitability, business-plan execution, customer service, loan quality, and pull-through performance. The manager monitors results, conducts performance reviews, reports on market performance, implements company policies, maintains recruiting pipelines, identifies business opportunities, and promotes the company brand. Personal loan production at or above target is also required.

Manage day-to-day letter operations for SMS Recovery, ensuring compliance with federal, state, and investor requirements. Develop and revise letters, coordinate with Compliance, Print Production, IT and Recovery Management, support loan servicing transfers, manage bulk print processes, and drive process improvements and campaign letter deployments.

Lead compliance systems for mortgage originations, manage third-party integrations and testing, oversee regulatory disclosures and fee profiles, review new products, support examinations, remediate technical compliance issues, and supervise compliance analysts.

The Verbal Complaint Specialist III investigates and responds to verbal complaints regarding mortgage servicing, ensuring timely resolution and superior customer service while supporting team members and maintaining detailed records.

The Title Curative Specialist liaises between teams and external partners to resolve title-related issues, ensuring title policy issuance and compliance with regulations.

The Post Closing Specialist manages post-closing files by ensuring accuracy and compliance, resolving issues, and coordinating documentation for mortgage loans.

The Regulatory Correspondence Specialist III handles complaints from borrowers to regulatory agencies, investigates issues, and communicates resolutions with professionalism. They mentor staff and ensure compliance with regulatory standards while addressing escalated complaints effectively.

The Centralized Account Executive markets mortgage products to brokers, manages broker relations, and ensures superior service delivery.

Lead complex analyses and modeling to uncover drivers of performance, develop actionable insights and executive-level storytelling, own performance analyses, build decision frameworks, create dashboards, and mentor junior analysts to influence strategic business decisions.