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Reviews renovation loan documentation, eligibility, and disbursement requests against FHA, VA, Fannie Mae, and Freddie Mac guidelines. Performs quality reviews, manages investor regulatory requirements and reporting controls, supports internal stakeholders, handles complex customer issues, delivers analyst training, and leads process-improvement and special projects for Draw Administration.

Reviews, prepares, executes, and records mortgage documents to maintain clear loan title and perfected security interests. Abstracts land records and title reports, processes assignments, releases, modifications, assumptions, subordinations, and corrective documents, and ensures compliance with investor, MERS, servicing, and custodial requirements. Manages task queues, exceptions, audits, reporting, vendor inquiries, and system updates while meeting service-level deadlines and supporting junior team members.

Supervise Commercial and Bridge loan collections operations, including coaching staff, monitoring call production, resolving delinquencies, reviewing borrower assistance eligibility, and coordinating with portfolio managers and clients. Oversee documentation, escalations, audits, timecards, bonus reporting, dialer campaigns, and shared communications. Recruit and train employees, address performance and HR issues, ensure protocol compliance, and identify process improvements. This is an on-site role requiring flexibility across shifts.

Review and investigate borrower written disputes (Qualified Written Requests), research loan histories and policies, identify root causes, execute corrective actions, compose formal written responses within regulatory deadlines, and coordinate with operational partners to resolve complaints.

The Senior Data Analyst leads projects that improve operational performance and client service. Responsibilities include developing business strategies, monitoring operational risk metrics, collecting and presenting performance data, retrieving and optimizing data warehouse queries, mentoring team members in SQL, and communicating findings to operations staff and senior management. The role requires strong analytical, visualization, communication, and project management skills within a financial services environment.

Processes, catalogs, inventories, audits, and ships mortgage collateral and servicing documents to custodians, vendors, and business partners. Manages collateral requests, exceptions, reports, system updates, MERS records, physical files, and document images within service-level deadlines. Supports loss mitigation, bankruptcy, foreclosure, and REO activities while maintaining accurate records and professional vendor communication. Acts as a resource for junior team members and requires intermediate mortgage servicing, investor, custodial, and collateral-tracking knowledge.

Leads mortgage portfolio management and client relationships, supervises Portfolio Managers, manages client scorecards, P&Ls, SLAs, contracts, operational risk, and servicing agreements. Develops business strategies, policies, reporting tools, and process improvements; presents performance insights to executives and clients; conducts business reviews, audits, and onsite visits; and partners with Legal and operational teams to resolve issues and onboard clients.

Manages a portfolio of 100–200 under-contract REO assets through the closing process. Reviews and clears title, verifies closing documents, coordinates with attorneys, closing agents, and real estate agents, oversees agent performance, confirms wire receipts and fund postings, and ensures compliance with company, investor, and multi-state closing requirements and timelines.

Oversees REO department operations, supervising staff and ensuring timely disposition of investor-owned properties while minimizing losses. Leads process improvement, performance tracking, training, reporting, compliance, expense control, and asset marketing strategy. Maintains documentation and supports REO supervisors, asset managers, clients, and investors while ensuring adherence to investor guidelines and mortgage servicing requirements.

Supports compliance analytics and control testing by developing SQL-based data populations, validating source data, analyzing trends and exceptions, and producing dashboards and reports. Partners with Compliance, Operations, Technology, and Change Management to investigate data issues, support UAT and regression testing, document repeatable methodologies, package evidence, and track remediation. The role requires clear communication of analytical findings and strong knowledge of data quality, reconciliation, and compliance monitoring.