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Lead actuarial consulting engagements for Medicaid programs, manage project planning and quality controls, analyze medical claims and enrollment data, oversee team and deliverables, develop subject matter expertise, maintain client relationships, recruit and develop staff, ensure PHI confidentiality, and represent the firm at industry events.

Provide Level 1 IT support: troubleshoot O365, AD, Windows, Azure, networking, VPN, and hardware issues; log and escalate tickets, maintain documentation, and deliver professional customer service.

Lead and manage actuarial consulting engagements focused on Medicaid public health programs. Oversee project planning, deliverables, quality controls, compliance, and staff development. Analyze medical claims and enrollment data, cultivate client relationships, support business development, and represent the firm at industry events.

Lead end-to-end Sage 100 ERP implementations and upgrades, including requirements gathering, configuration, data migration, testing, training, and go-live support. Analyze client business processes, customize Sage 100 modules, provide ongoing support and troubleshooting, and advise clients on best practices and solution roadmaps.

Prepare, complete, and review accounting, tax, and audit engagements; manage budgets and deadlines; supervise and mentor associates; assist with client billing and practice development; travel to client sites as needed.

Lead and grow the audit practice, serve as trusted client advisor, drive business development, manage budgets, billing and collections, coach and supervise staff, ensure quality control, and participate in senior operations management.

Prepare and review accounting, tax, and audit engagements; manage engagement budgets and timelines; mentor and possibly supervise associates; support billing and practice development; develop specialty practice knowledge and meet charge-hour goals.

Provide Tier 3 support and administration for enterprise VoIP/cloud telephony systems. Troubleshoot complex call quality and configuration issues, perform testing and firmware rollouts, create documentation and training, collaborate with vendors and business partners, and drive service improvements.

Manage and grow employee benefits client relationships, lead renewals and implementations, analyze marketing results, advise clients on legislation and market trends, participate in RFPs, ensure compliance, and identify additional services.

Provide remote technical support to branches and remote users: diagnose and resolve video/phone/access/connectivity issues, handle password resets, follow knowledge base, document incidents, analyze trends, prioritize and escalate as needed.