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Drives new partner acquisition and revenue growth for Shift4’s channel sales program. Responsibilities include prospecting, negotiating agreements, onboarding and training partners, coordinating integrations and certifications, supporting initial merchant launches, tracking partner data in Salesforce, collaborating cross-functionally, and managing partner performance against sales KPIs. The role also supports marketing opportunities, resolves escalated service issues, and transitions established partners to Customer Success.

Serves existing merchants by coordinating ownership transitions, POS deployments, migrations, orders, installations, and system configuration. Communicates with clients through phone, email, chat, and SMS; manages case queues, schedules appointments, processes equipment orders, performs basic menu programming, and collaborates with internal teams to resolve escalations. The role focuses on Shift4’s SkyTab POS and legacy-system migrations.

Drives new business growth across merchant, enterprise, and software partner channels. Owns the full sales cycle from prospecting and discovery through closing and onboarding, builds referral relationships, manages pipeline activity in Salesforce, completes merchant applications, and collaborates internally to support onboarding and partner satisfaction.

Provides technical support for restaurant point-of-sale systems and internal users through phone, email, and intranet channels. Diagnoses hardware, software, operating system, mobile device, and network issues; records help desk requests; installs and configures equipment and applications; and supports merchants and employees. The role includes occasional client-site travel, on-call after-hours coverage, and rotating shifts supporting a 24/7 operation.

Leads and develops a high-performing sales team, including hiring, training, coaching, quota management, performance reviews, and discipline. Oversees a local area office, supports customer relationships, reports KPIs, forecasts targets, resolves operational issues, and implements sales improvements aligned with company strategy and culture.

Creates, reviews, and maintains technical and process documentation for employees, sales partners, and product users. Identifies content gaps, incorporates feedback, structures information for usability and search, and ensures consistent formatting and governance. Collaborates with subject-matter experts and cross-functional stakeholders while managing documentation projects, deadlines, templates, and knowledge-platform content.

Manage accurate, compliant multi-state payroll processing across the United States and Canada. Responsibilities include payroll audits, reconciliations, regulatory compliance, issue resolution, reporting and analysis, system enhancements, and process improvements. The role partners with HR, Finance, and Benefits and serves as an escalation point for employee payroll inquiries.

Provides frontline customer support for payment products, POS integrations, terminals, and transaction processing. Troubleshoots customer issues across phone, email, chat, and ticketing channels; explains technical concepts, documents interactions, collaborates with partners and internal teams, and supports continuous operations and process improvements.

Owns the North American payment-processing product roadmap across clearing, settlement, and dispute management. The role coordinates engineering, finance, risk, operations, compliance, and external processors; translates architecture into migration plans and requirements; manages partner relationships; defines reliability and settlement metrics; maintains data models and interfaces; supports network certifications; and aligns regional needs with global payment architecture.

Analyze and interpret Visa and Mastercard regulations, product specifications, fees, technical changes, and other payment network publications. Translate scheme requirements into business and system processes, support compliance, collaborate across Product, Development, Sales, Operations, Legal, Risk, and Compliance, and assist with payment network projects and updates.