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Supports prospective graduate and undergraduate students enrolling in online programs through phone, chat, email, and text. Answers questions, assists with enrollment tasks, troubleshoots issues, coordinates with departments, supports retention, builds student relationships, and identifies process improvements. The role requires empathetic communication, organization, customer-focused problem solving, and collaboration in a fast-paced higher education environment.

Manages first-year academic advising operations for business students, including supervising advisors, coordinating services, monitoring student progress, compiling retention and graduation reports, supporting degree completion, developing programs and procedures, managing projects, and collaborating with campus partners. The role also assists with student cases, orientation, welcome events, and academic success initiatives.

Coordinates and directs executive-level and Spanish-language master's programs. Oversees daily operations, scheduling, events, student communications and support, records, inventory, budgets, partnerships, and program evaluations. Monitors student progress, resolves issues, analyzes outcomes, and recommends improvements to program delivery. The role requires occasional evening and weekend work, plus at least one week-long event annually.

Manages sponsored research project finances, including award setup, budgeting, expenditure monitoring, reconciliations, forecasting, variance analysis, financial reporting, cost-share tracking, transaction review, and closeout. Advises faculty and university stakeholders on financial policies and compliance, resolves discrepancies, supports audit requirements, and identifies process improvements across research administration and finance operations.

Develops and executes social media and digital marketing strategies for ASU’s Herberger Institute. Maintains content calendars, creates and distributes brand-aligned content, promotes events in real time, manages digital advertising initiatives, analyzes website and social media performance, and produces reports. The role also coordinates with communications teams, supports email marketing campaigns, and assists with capturing, transcribing, and organizing video, audio, and photographic assets.

Coordinates and manages online degree program operations, including student support, course scheduling and building, records, events, faculty associates, budgets, communications, and cross-department partnerships. Monitors student progress and program effectiveness, evaluates outcomes, and recommends improvements. The role also oversees materials inventory, orientations, graduation activities, global field seminars, and resource allocation while maintaining compliance with university policies and supporting student success.

Manages undergraduate academic advising staff and oversees hiring, onboarding, performance management, advising services, recruitment, retention, and academic program support. Collaborates with university leaders, faculty, students, and committees to implement policies and improve student success. Uses data to evaluate strategies, manages projects, maintains staff documentation, provides training, and resolves escalated issues. The role requires strong knowledge of higher education policies, academic advising, communication, organization, teamwork, and relevant software systems.

Manages multichannel marketing and communications projects from intake through closeout, coordinating schedules, resources, approvals, vendors, workflows, and campaign production. Administers marketing budgets, purchase orders, invoices, contracts, reconciliations, forecasts, and variance reports. Maintains project portfolios, calendars, templates, dashboards, documentation, and operational processes while reporting project status, workload, spending, risks, and capacity to leadership.

Manages financial and business operations for university schools, including budgeting, forecasting, financial analysis, reconciliations, payroll and position funding, transaction oversight, internal controls, audits, and process improvement. Provides financial guidance and recommendations to leadership, resolves complex operational issues, develops reports and projections, and supervises or provides functional leadership to staff. The role requires collaboration across university departments and occasional travel between campus locations.

Manages academic course, classroom, and final exam scheduling for university programs. Maintains scheduling systems, assigns instructors, coordinates department rooms, and resolves scheduling issues. Collects, cleans, and analyzes data from university systems to produce recurring and ad hoc reports on enrollment, retention, course demand, and student progression. Supports faculty evaluations, promotion and tenure processes, resource planning, and departmental decision-making while collaborating with faculty, staff, and university partners.