Provide technical support for Flashpoint Ignite to enterprise customers via ticketing, web meetings, and phone. Troubleshoot SAML, API, data, and desktop issues end-to-end, document resolutions, escalate complex defects to Engineering/Product, and contribute knowledge base content to improve customer experience.

Lead the technical direction and delivery of three customer-facing threat intelligence products. Manage a team of senior engineers, own architecture and roadmaps, operate Laravel, Python, and data pipeline services in the cloud, and ensure production reliability through on-call, incident response, and post-incident improvements. Partner with Product Management on quarterly commitments, technical prioritization, team development, and cross-functional architecture decisions.

This internship under the SkillBridge Program involves supporting threat intelligence, technical analysis, and intelligence editing, focusing on cybersecurity and associated risks.