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The Client Support Specialist delivers exceptional client service, assists with product usage, provides solutions to issues, and conducts training for users on the Employee Navigator platform.

Prospect and close new broker sales by generating net-new opportunities, presenting solutions, preparing proposals, managing the sales cycle, coordinating internal handoffs, maintaining broker and GA relationships, attending events, and staying current on group benefits and HCM landscape.

Provide on-site IT operations and systems administration for two Maryland offices: troubleshoot end-user issues, manage device provisioning and Intune/Apple Business Manager, administer Microsoft 365/Azure/Exchange, support onboarding/offboarding, maintain hardware inventory and networking/AV, improve IT processes, and collaborate on cross-functional security and reliability initiatives.

The Client Support Specialist enhances customer experience by providing support and training on the Employee Navigator platform and resolving client issues effectively.