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Build and deploy AI-powered workflows, agents, automations, and internal tools across business teams. Partner with teams to redesign processes, integrate AI with enterprise systems, establish governance, access controls, evaluations, monitoring, and cost tracking. Evaluate AI tooling, create reusable enablement patterns, train employees, document solutions, and promote self-service agent development while ensuring secure, permission-aware operation.

Supports the CEO and executive leadership team by managing complex calendars, ELT meeting cadence, strategic initiatives, communications, board and investor coordination, offsites, travel, expenses, and confidential information. The role drives cross-functional execution, improves executive operating systems, and ensures leaders remain aligned and focused. It requires strong judgment, polished communication, project management, discretion, and experience supporting senior executives in high-growth software companies.

Staff and Principal Software Engineers will own large technical domains end to end, making architecture decisions, building scalable backend systems, improving reliability and performance, and collaborating with product, leadership, and customers. Responsibilities include mentoring engineers, driving cross-team technical decisions, and shipping production solutions. Potential areas include AI telemetry, billing ingestion, cloud data infrastructure, integrations, identity, cost optimization, and customer-facing applications.

Generate qualified sales pipeline by prospecting target accounts through phone, email, social media, and direct mail. Set meetings for Account Executives, meet monthly quotas, communicate CloudZero’s value proposition, develop creative engagement strategies, and maintain accurate activity records in Salesforce and Outreach. This hybrid role requires 3–4 days onsite in the Boston area and willingness to travel as needed.

Own and scale CloudZero’s Kafka and Kubernetes platforms, including Amazon EKS operations, reliability, monitoring, governance, and performance tuning. Build Infrastructure as Code, GitOps, and CI/CD workflows using tools such as Terraform and GitHub Actions. Partner with software engineers to improve application reliability and developer experience, automate infrastructure, and support production systems through on-call responsibilities.

Own complex technical support tickets involving APIs, logs, databases, cloud-billing connections, and data pipelines. Diagnose root causes using SQL, log analysis, and cloud-cost data, resolving issues directly when possible and escalating appropriately. Build documentation, runbooks, and AI workflows to improve automated support through Fin and internal tooling. Communicate clearly with customers and engineering while prioritizing a live ticket backlog.

Own CloudZero’s B2B content strategy and editorial quality, aligning content with buyer stages, demand generation, campaigns, and product differentiation. Develop and test hypotheses about engagement, optimize publishing cadence and distribution, repurpose assets, and edit writers and subject-matter experts. Partner with product marketing, growth, demand generation, internal experts, and customers to create authoritative content for finance and technical audiences. Use AI tools to scale output while maintaining high editorial standards.

As a Principal Product Manager, you'll own strategy and execution for automated decision systems, collaborating across teams to define workflows, ensure safety, and validate customer trust in the product.

Lead AI ROI engagements end-to-end: build and defend financial business cases, convert attribution data into CFO-ready ROI and payback metrics, pre-register success criteria, partner with analysts and engineering to capture needed data, and productize repeatable methodology.

Lead CloudZero's brand, creative, and corporate communications strategy to define the AI ROI category. Own narrative, PR/analyst relations, executive visibility, product launch messaging, and AI-native content production. Build and hire an AI-fluent communications team and ensure brand consistency across all touchpoints.