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Drives cross-functional Revenue Operations programs from strategic planning through execution. Establishes governance, operating rhythms, reporting, and decision processes; aligns Sales, Customer Success, Marketing, and RevOps stakeholders; tracks milestones and outcomes; manages risks, dependencies, blockers, and escalations. The role delivers data-driven solutions that improve operational efficiency and support predictable SaaS revenue growth.

Own inbound lead engagement across North America by responding to high-intent inquiries, following up with event leads, researching engaged accounts, and converting qualified interest into sales meetings. Execute outreach through phone, email, LinkedIn, and other channels; maintain accurate Salesforce records; partner with Account Executives, Marketing, Revenue Operations, and SDR teams to improve lead conversion and messaging.

Build, automate, and operate scalable AWS infrastructure, including networking, compute, CI/CD, databases, and observability. Develop internal tools and self-service platforms, manage infrastructure with Terraform, collaborate with engineering teams, participate in on-call rotations, and replace repetitive operational work with software and permanent incident fixes.

Build and maintain scalable full-stack systems, backend services, distributed systems, and APIs powering LaunchDarkly’s AgentControl product. Develop primarily with Go, Python, and TypeScript while working with AWS, CockroachDB, Datadog, DeepEval, and FastAPI. Responsibilities include architecture, performance optimization, reliability, production ownership, on-call support, design collaboration, mentoring, and developing AI and GenAI workflows.

Own post-sales customer success for LaunchDarkly accounts, guiding onboarding, implementation, adoption, risk mitigation, renewals, and expansion. Provide technical and prescriptive guidance to developer-focused customers, build champions and executive relationships, coordinate cross-functional teams, and manage retention and renewal forecasts. The role requires strong customer success, sales, project management, and technical product experience, preferably in DevOps.

Leads the GTM Systems function supporting Sales, Marketing, Customer Success, and Revenue Operations. Owns systems strategy, architecture, product and technical delivery, data governance, integrations, automation, security, lifecycle management, and technology rationalization. Rebuilds account and contact data foundations, improves user workflows, and applies analytics and AI. Builds and manages a senior cross-functional team while partnering with executive stakeholders on priorities, budgets, and operational standards.

Leads the global revenue enablement function, developing strategy, onboarding, continuous readiness, sales playbooks, partner enablement, and GTM event programming. Builds and manages an enablement team, modernizes the technology stack, embeds AI into seller workflows, and partners with executive and cross-functional leaders. Uses dashboards and performance metrics to connect enablement programs with ramp time, win rates, productivity, quota attainment, and other revenue outcomes.

Serve as a trusted technical advisor for enterprise prospects and customers throughout the sales lifecycle. Lead technical discovery, architecture design, proof-of-concept implementations, demonstrations, workshops, proposals, and RFP responses. Partner with sales and customer success, translate requirements into scalable solutions, influence product direction, manage technical environments, and support global initiatives. Mentor junior engineers, share best practices, maintain platform expertise, and travel extensively for customer and industry engagements.

Own and expand relationships with ~8 strategic enterprise accounts, drive territory and outbound pipeline, coordinate pre/post-sales and customer success, communicate value to execs, and collaborate cross-functionally to ensure adoption and growth. Target large, complex deals and execute Land & Expand SaaS strategies.

Own and expand large enterprise accounts within a territory. Develop territory and account plans, drive outbound pipeline, ensure product adoption through coordination with pre/post-sales and customer success, engage VP/C-suite stakeholders, collaborate with solutions engineers and cross-functional teams to deliver business and technical value.