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Manage strategic enterprise customer relationships, success plans, adoption, health metrics, renewals, risk mitigation, and expansion opportunities. Partner with sales, delivery, support, and cross-functional teams to ensure successful solution deployment, customer value realization, retention, and revenue growth. Advise executive stakeholders, translate data into customer insights, resolve issues, and align Brightspeed services with customers’ business objectives.

Leads operational technology strategy, business requirements, UAT, release readiness, process improvement, and order-flow governance for Sales, Care, and Customer Success. Oversees more than 40,000 monthly customer orders, enterprise war-room coordination, fallout reduction, root-cause analysis, operational reporting, and cross-functional issue resolution. Manages technology and order operations teams while driving automation, customer experience improvements, fulfillment efficiency, and substantial cost savings.