Processes bill payments through online portals and IVR systems, handles customer calls, resolves payment issues and invoice discrepancies, and maintains accurate CRM records. Retrieves and analyzes payment data, reviews Excel information, manages email and payment cases, troubleshoots declining payments, and escalates technical issues. The role also communicates with Accounts Payable teams and supports accurate, timely financial operations.

Executive technology leader responsible for strategy, modernization, and operations across a global fintech SaaS portfolio. Oversees software engineering, QA, DevOps, cloud operations, security, customer engineering, and technology partnerships. Leads AI adoption, platform consolidation, cloud optimization, compliance, reliability, customer implementation, budgeting, vendor management, and organizational transformation across complex, regulated products.

Manages enterprise SaaS customer relationships across the post-sales lifecycle, including onboarding, training, support, adoption, business reviews, success roadmaps, issue resolution, and account growth. Serves as an executive advocate and trusted advisor, coordinating internal teams, monitoring customer health, promoting product enhancements, and driving value and ROI. Requires Source-to-Pay or Procure-to-Pay expertise and travel of approximately 15–20%.