Top Tech Jobs & Startup Jobs

Provide phone, chat, and email support for payroll and tax issues; troubleshoot payroll processing, taxes, and compliance; communicate product updates; collaborate with product teams to influence roadmap; handle high-volume seasonal spikes with weekend overtime and live phone shifts; grow payroll/tax expertise.

Own end-to-end partner enablement strategy and programs to onboard, educate, certify, and activate channel partners. Design learner-centered curricula, measure partner activation and revenue impact, align cross-functionally, apply AI tools for scalable delivery, and travel up to 25% for partner events.

Lead design and execution of AI-enabled workforce management forecasting, capacity planning, and data pipelines for CX. Build governance, dashboards, and predictive models, partner cross-functionally, monitor real-time alerts (PagerDuty), and provide staffing and hiring recommendations to optimize contact center operations.

Lead and grow a data science and analytics team supporting Growth product initiatives. Partner cross-functionally to shape strategy, design measurement frameworks, run experiments (A/B tests), and build AI/ML-powered product features. Balance hands-on analysis, rigorous evaluation, and executive-facing communication to drive product impact and scale.

Lead Gusto's AI/ML strategy, managing teams in Machine Learning Engineering, AI, and Risk Data Science. Ensure systems are reliable and impactful while fostering a culture of technical excellence.

Serve as the primary, consultative point of contact for retirement benefits clients via phone, email, and Zoom. Provide expert support on 401(k) and plan health, proactively identify churn risk, educate customers on fiduciary responsibilities, leverage AI tools and cross-functional partners to resolve issues, and drive customer retention and engagement.

Lead design and maintenance of Workbench components and token architecture, pair with engineers on implementations, build AI tooling and LLM-readable documentation, support builders via office hours and reviews, and drive component architecture and migration during a brand refresh.

Design, build, and deliver scalable data pipelines and products end-to-end. Partner with analytics, product, and engineering to ingest diverse data sources, implement dbt transformations, ensure data quality, CI/CD, observability, monitoring, and cost/performance optimization. Leverage AI/automation for self-service tooling and intelligent pipelines while driving stakeholder alignment and reliable production operations.

Build and own Otto, Gusto's LLM agent platform end-to-end: runtime, tool/action layer, Rails/GraphQL backend, advocate-facing frontend, and eval/observability systems. Expand safe autonomous actions, work with LLMs and retrieval, partner with Product/Data/Design/CX, and mentor engineers to ship reliable agentic features.

As a Staff Product Designer at Gusto, you'll lead end-to-end design for contractor products, collaborating with cross-functional teams to enhance user experiences and implement strategic design solutions.