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The role involves leading Salesforce system improvements, managing projects, integrating applications, and enhancing user experiences while ensuring effective communication and adoption of platform changes.

Own end-to-end payment workflows (ACH, wires, RTP, cross-border), investigate and resolve exceptions, drive root-cause fixes, partner with Engineering/Product/Bank partners, surface CX feedback, and use AI to speed analysis and automation.

Serve as the primary benefits contact for a portfolio of small-employer clients. Guide clients through renewals, plan evaluation, selection and enrollment; recommend coverage options (dental, vision, life, disability, HSA/FSA) and plan types; provide clear phone and email guidance; maintain timely, accurate service; meet SLAs and retention goals in a fast-paced environment.

The Staff Product Designer will lead design for a new Benefits product, collaborating with cross-functional teams to enhance user experiences using AI and user-centered design principles.

In this role, you'll architect and manage distributed database systems, oversee complex migrations, optimize performance, and mentor engineers, driving operational excellence.

The Head of Client Experience will lead and transform client interactions with a vision for AI integration, overseeing support and success teams while shaping client experience strategies and operational excellence.

The Retirement Advocate will enhance user experience, support retirement benefits inquiries, build client relationships, and educate clients on their plans.

Lead development of new payroll tax products, handling strategy, execution, and collaboration across teams to deliver business outcomes and customer value.

The Dedicated Service Advisor will enhance customer support through proactive engagement, expert assistance in payroll and benefits, and collaboration to resolve issues, ensuring customer loyalty and satisfaction.

The Expansion Account Manager will manage customer relationships, drive account retention, identify growth opportunities, and leverage data for proactive outreach to enhance customer success and satisfaction.