Top Tech Jobs & Startup Jobs

Owns end-to-end servicing for a small commercial insurance book, including endorsements, certificates, coverage questions, audits, billing disputes, cancellations, renewals, claims intake, and reinstatements. Serves as liaison among insureds, carriers, and licensed producers; uses payroll data for proactive coverage outreach; documents recurring cases as product requirements; partners with product and engineering on automation; and establishes SOPs, escalation paths, and service standards.

Conduct complex enhanced due diligence and KYC investigations for high-risk customers and entities. Research adverse media, sanctions, PEPs, source of wealth and funds, beneficial ownership, and geographic or industry risks. Prepare investigative summaries and SARs, resolve escalated alerts, make risk-based onboarding and exit recommendations, validate AI-generated research, improve investigative workflows, and mentor junior analysts.

Conduct complex fraud investigations involving account takeover, business email compromise, identity theft, payment fraud, and social engineering. Analyze transaction, authentication, communication, and external intelligence data; document investigative narratives; prepare Unusual Activity Referrals; recommend risk-based remediation; support customer and fund recovery efforts; use AI-enabled tools; collaborate with Risk, Compliance, Product, Engineering, and Data Science; and mentor junior analysts.

Manage and grow a portfolio of strategic accounting firm partners for Gusto Pro. Responsibilities include account planning, QBRs, partner acquisition, renewals, upsells, contract negotiation, enablement, product adoption, executive relationship management, pipeline reporting, and cross-functional product feedback. The role requires frequent partner engagement, AI-enabled workflows, CRM and sales software experience, and travel to partner meetings and industry events.

Finance Intern supporting Gusto’s Finance, BizOps & Strategy team through financial and operational reporting, cost and margin analysis, roadmap projects, and ad hoc analysis. The role partners cross-functionally with Customer Experience, EPD, and Corporate Development teams, translating financial data into business decisions. Interns will use Excel, Google Sheets, AI tools, and automation while communicating findings to non-finance stakeholders.

Manage and coach a pod of 10–12 quota-carrying Account Executives toward multi-product quota attainment, pipeline health, and activity targets. Conduct weekly one-on-ones, call reviews, roleplays, and development planning. Partner with RevOps, Product Marketing, Product, and Sales Enablement on sales strategy and positioning. Own two to three team OKRs and drive cross-functional initiatives supporting upsell and cross-sell growth.

Own and expand Gusto’s third-party integrations, building reliable Ruby on Rails and Sidekiq backend services that synchronize data with partner platforms. Evaluate traditional APIs and AI agent protocols such as MCP, shape the technical roadmap, collaborate with Product, Design, and Data Science, establish engineering practices, review code, and mentor engineers. The role requires end-to-end project ownership in an ambiguous, evolving domain.

Own the vision, strategy, and roadmap for Gusto’s Payroll Platform. Define APIs, shared interfaces, platform boundaries, adoption metrics, and migration strategies. Lead cross-functional work with engineering, design, data, compliance, partners, and internal teams. Build trustworthy payroll controls, audit trails, and evaluations for AI agents, while connecting platform reliability and adoption to customer outcomes.

Own lifecycle marketing for Gusto’s accountant and bookkeeper channel, focusing on email and webinar programs. Plan, build, QA, launch, and report on campaigns; manage webinar production and promotion; develop AI-powered workflows for segmentation, personalization, and reporting; collaborate cross-functionally with Product Marketing, Product, Analytics, Engineering, and Creative; and analyze performance to improve engagement, retention, and growth.

Build and operate AWS cloud infrastructure using Terraform/OpenTofu and Spacelift. Lead multi-account architecture migrations, develop reusable infrastructure modules, improve reliability and disaster recovery, support compliance, troubleshoot cloud environments, and automate recurring issues. Partner with engineering teams, strengthen observability and incident response, and participate in an internal infrastructure support on-call rotation. The role also drives multi-quarter platform initiatives with significant autonomy.