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Lead complex AI customer-service deployments from discovery through delivery. Manage project scope, schedules, budgets, risks, reporting, integrations, data migrations, security readiness, and hands-on Fin platform configuration. Partner with engineers and cross-functional teams to resolve technical challenges, accelerate customer value, measure adoption and impact, and improve deployment methodologies, templates, and best practices.

Enterprise Business Development Representative responsible for generating pipeline within named enterprise accounts through account-based, multi-channel outreach. Engage senior and executive buyers, map buying groups, partner with Account Executives on territory and account strategy, maintain CRM hygiene, and work cross-functionally to improve processes. Mentor newer BDRs and maintain deep knowledge of product, use cases, and market positioning.

As a Scaled Customer Success Manager, you will drive product adoption, engage customers, monitor usage, and collaborate with various teams to enhance customer experiences using AI-powered solutions.