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The role involves leading Account Executives to drive new business revenue in North America by executing sales strategies, managing performance, collaborating cross-functionally, maintaining customer focus, and analyzing sales metrics for improvement.

As a Solutions Engineer, you will engage with customers to understand their needs, deliver pre-sales experiences, lead POCs, manage RFPs, and collaborate with product and engineering teams, while enhancing Solutions Engineering processes.

Lead and scale Mid-Market and Enterprise Solutions Engineering teams, engage in complex pre-sales cycles, build verticalized solution architectures and repeatable playbooks, run PoCs and business value assessments, partner with Sales/Product/Engineering, and act as a trusted technical advisor to C-level stakeholders to drive customer outcomes and revenue.

Lead and scale a global Solutions Engineering team for mid-market and enterprise, drive GTM strategy, support complex six-figure sales cycles with architecture, demos, PoCs, and executive engagement, and build repeatable verticalized solution frameworks to influence product roadmap and deliver customer outcomes.

The Senior GTM Enablement Manager will lead GTM operational enablement activities, manage tech stack, optimize processes, and improve sales productivity.

Manage a large book of business, building client relationships, providing solutions, and developing strategic territory plans to achieve revenue growth and customer retention.

The role involves managing revenue accounting operations, ensuring accurate monthly revenue close processes, and handling complex workflows while improving automation and efficiency.

The Strategic Customer Success Manager works with complex customers, guiding AI transformation, improving support operations, and driving measurable outcomes through trusted relationships and process mapping.

The Mid-Market Relationship Manager at Intercom will manage a portfolio of mid-market customers, focusing on revenue growth, retention, and strategic engagement while leveraging AI-driven solutions.

In this role, you will guide major clients through adopting AI customer service solutions, helping them achieve strategic outcomes while building trusted relationships.