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As a Customer Experience Architect at Intercom, you will lead customers in transforming their support operations by integrating AI-driven solutions, conducting workshops to align on goals, and designing customized support models. You will provide data-driven recommendations to enhance customer experiences and promote continuous improvement.

As a Customer Experience Architect, you will lead the transformation of customer support through AI-driven strategies, helping clients enhance service delivery and streamline operations. You will conduct workshops, design customized support models, and provide data-driven recommendations to improve customer interactions and operational efficiency.

As an AI Agent Deployment Architect, you will optimize deployment of AI solutions, conduct customer discovery sessions, develop tailored deployment plans, and drive the adoption of Knowledge Management best practices to enhance customer service deployments.

The AI Deployment Architect will optimize the AI Agent deployment playbook, conduct discovery sessions with customers, develop tailored deployment plans, and guide organizations in adopting knowledge management practices. Collaborating with internal teams and analyzing customer data are key responsibilities to enhance support organization transformations.

The Senior Technical Program Manager will lead initiatives to enhance Intercom's Enterprise Systems, collaborating with cross-functional teams in Finance, People, Legal, and Engineering. Responsibilities include clarifying project goals, driving communication, documenting functional specifications, identifying risks, and streamlining processes for system improvements.

The Head of Integrated Marketing Campaigns will lead the development and execution of revenue-focused campaigns, drive Account-Based Marketing initiatives, collaborate with cross-functional teams, and utilize data analytics to optimize campaign performance. This role focuses on enhancing sales-qualified pipelines and aligning marketing efforts with business objectives to support growth.

As a Senior Salesforce Engineer, you will be responsible for designing scalable Salesforce solutions, leading architecture discussions, providing technical leadership to the development team, troubleshooting issues, and ensuring the integration of Salesforce with other systems. You will also mentor junior members, ensure adherence to best practices, and support ongoing maintenance and data integrity within Salesforce.