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The Technical Support Specialist will manage complex customer queries, support internal teams, troubleshoot technical issues, and mentor peers to enhance customer experiences using AI-driven solutions.

Own the full net-new sales cycle for small-to-medium accounts (0-50 FTE): prospect, qualify, and close deals. Build territory plans and a healthy pipeline, forecast to quota, and collaborate with Marketing, Solutions Engineers, Product, and Customer Success to drive growth and product feedback.

Lead and deliver high-priority, cross-functional programs by partnering with execs to define scope, drive decisions, mitigate risks, build program frameworks, hold stakeholders accountable, mentor teammates, and improve program management practices across the company.

Own the full sales cycle for net-new business (0-50 FTE): prospect, qualify, close; build territory plans and pipeline; forecast to targets; partner with Marketing, Solutions Engineers, Product, and Customer Success to drive growth and provide market feedback.

The Manager, Account Executives will lead a team to drive new business revenue in North America, focusing on market strategy, team performance, and cross-functional collaboration.

The Solutions Engineer leads technical discovery, pre-sales presentations, solution reviews, and tailored proofs of concept. The role serves as a technical advisor throughout the sales cycle, manages RFPs and customer security questions, collaborates with Product and Engineering, communicates customer feedback, and helps improve Solutions Engineering processes. Occasional travel and hybrid office attendance are required.

Own Fin’s live customer education program, including curriculum strategy, webinars, cohorts, workshops, and the annual Fin Academy Live event. Design and deliver training for users, administrators, executives, and enterprise customers in partnership with Deployment Services. Establish program metrics, manage stakeholders and subject-matter experts, support onboarding and adoption, and continuously improve offerings based on customer and cross-functional feedback. The role requires presenting to high-profile audiences and traveling for live events and customer engagements.

Lead technical discovery, solution reviews, value presentations, and tailored proof-of-concepts throughout the sales cycle. Serve as the technical resource for RFPs and customer security questions, translate business challenges into AI solutions, and collaborate with Product, R&D, and Engineering to influence product direction. Build customer trust, support lasting customer success, and improve Solutions Engineering processes and playbooks. Portuguese and Spanish fluency and occasional travel are required.

Lead technical discovery, presentations, solution reviews, proof-of-concept design, RFP responses, and customer security discussions throughout the sales cycle. Partner with customers, Product, R&D, and Engineering to tailor AI solutions, communicate customer feedback, influence product direction, and improve Solutions Engineering processes. Build trusted customer relationships, drive adoption and success, and travel occasionally.

Leads technical discovery, solution reviews, value presentations, proof-of-concept design, RFP responses, and customer security discussions throughout the sales cycle. Partners with Product, R&D, and Engineering to translate customer needs into tailored AI solutions, influence product direction, and improve Solutions Engineering processes. Builds trusted relationships with technical and executive stakeholders while supporting customer success. Portuguese and Spanish fluency and occasional travel are required.