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Lead and develop a team of Mid-Market Relationship Managers to drive sales, renewals, and customer growth, focusing on AI adoption and team performance.

As an Account Executive, you will manage the sales cycle for Mid-Market customers, driving growth and adoption of Intercom. Responsibilities include sales forecasting, client demonstrations, mentoring, and representing customer feedback to the team.

As a Mid-Market Account Executive at Intercom, you'll drive sales growth, manage customer relationships, and contribute to strategic initiatives to enhance product adoption.

Own and optimize sales tooling, routing, and workflows to support scalable GTM operations. Partner with Sales leadership and cross-functional teams to implement tooling (LeanData, Chili Piper, Outreach, etc.), lead projects, improve processes, automate manual work, and maintain documentation, governance, and operational excellence to increase productivity and data quality.

As a GTM Data Analyst, you will provide insights for upper funnel initiatives, measure brand marketing effectiveness, analyze engagement, and collaborate cross-functionally for informed marketing strategies.

The Senior Events Producer will lead planning and execution of brand events, ensuring high quality production, managing vendors, and coordinating cross-functional teams.

Own and optimize the sales tooling ecosystem, routing, and operational workflows. Administer and improve sales technologies, build automations and governance, lead cross-functional projects, and partner with RevOps, Business Systems, Enablement, and Customer Success to scale sales productivity and processes.

Manage and grow a large book of scaled business customers through renewals, upsells, and cross-sell opportunities. Develop strategic territory plans, forecast pipeline, track retention and product usage metrics, and collaborate with Marketing, Product, and Customer Success to drive product adoption and customer growth.

As a Scaled Customer Success Manager, you will drive product adoption, engage customers, monitor usage, and collaborate with various teams to enhance customer experiences using AI-powered solutions.

Partner with large enterprise customers to drive AI-agent transformation using Fin: scope projects, map processes, design solutions with engineers, monitor usage and ROI, lead Success Plans and executive reviews, drive adoption, expansion, and measurable automation and CX outcomes.