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Lead the Benefits Administration product: define and deliver features, write requirements, manage roadmap, perform customer research, measure impact, and collaborate cross-functionally to build compliant, scalable enrollment, carrier integration, and employee self-service experiences that improve HR efficiency and adoption.

Own and operate production-grade Kubernetes infrastructure on AWS, build GitOps CI/CD with GitHub Actions and ArgoCD, develop AI agents and internal DevOps tooling, maintain Datadog-based observability, and manage on-call incident response while collaborating with engineering teams to improve reliability and delivery speed.

As a Product Support Specialist, you will provide expert support to customers, troubleshoot issues, guide users, and collaborate with teams for improvements.

The role involves supporting customers with benefits administration issues, troubleshooting complex problems, and collaborating with multiple teams to improve product functionality and customer experience. Candidates should have a strong background in US benefits administration and exceptional problem-solving skills.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead US Payroll & Benefits Customer Experience delivery and operations, ensuring compliant, accurate, and scalable managed services. Own service delivery processes, SLAs, KPIs, escalation resolution, risk mitigation, and continuous improvement. Partner with Product, Engineering, GTM, and senior stakeholders to influence product and service strategy, support launches, and act as internal payroll subject matter expert and customer advocate.

The Senior Payroll Accountant manages the U.S. and Canada payroll lifecycle, ensuring financial accuracy, compliance, and effective employee communication, while implementing scalable processes and internal controls.