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Serve as frontline owner for customer issues from intake to resolution. Troubleshoot technical product, data, and integration problems; collaborate with Product and Engineering to escalate bugs; train and improve AI support tools; create and maintain help documentation; surface customer insights to influence product decisions; and improve support processes for scalability and better customer outcomes.

Lead design, development, and scaling of Perchwell's iOS app. Own major projects end-to-end, shape mobile architecture, improve reliability and performance, and collaborate with backend, product, design, and QA to deliver high-quality mobile experiences.

Lead design execution for strategic initiatives at Perchwell, focusing on user experience for web and mobile platforms, translating complex workflows into intuitive designs, and collaborating with product and engineering teams.

The Senior Engineering Manager will lead two teams focusing on core platform infrastructure and customer-facing features, ensuring delivery and technical direction while mentoring engineers.

Serve on the executive team to build and lead finance function: own FP&A, fundraising, board reporting, SaaS metrics, cash management, strategic analysis, and hire a finance team while partnering cross-functionally to drive growth and operational rigor.