Provides supervised Tier 1 service desk support, including troubleshooting, password resets, account and license updates, MACD tasks, smart-hands client-site assistance, onboarding documentation, and ticket management. The intern follows documented procedures, escalates issues beyond scope, records resolutions, and develops foundational managed-service-provider skills while supporting Service Delivery and Specialty Services teams.

Provides supervised Tier 1 IT support across service desk and managed services teams. Responsibilities include resolving basic tickets, password resets, account and license updates, MACD tasks, client-site smart hands support, onboarding documentation, and thorough ticket records. The intern follows established procedures, prioritizes SLA-sensitive work, escalates issues beyond scope, and develops foundational MSP, troubleshooting, and customer service skills.

Manage technology projects from planning through delivery, including timelines, resources, budgets, risks, vendors, and quality standards. Serve as the primary client contact, provide project updates, address concerns, identify upsell opportunities, and lead cross-functional teams. Coordinate issue resolution, develop contingency plans, delegate responsibilities, and escalate unresolved issues. Projects may include cloud implementations, cybersecurity, networking, migrations, infrastructure, virtualization, and disaster recovery.