Top Tech Jobs & Startup Jobs

The Senior Solutions Consultant will lead technical engagements, architect AI-driven solutions, and optimize customer experience while collaborating cross-functionally.

Lead the Authentication team to deliver secure, reliable, and scalable access management services (SSO, MFA, OAuth, session/token management). Define roadmap, SLAs/SLOs, observability, incident response, and architecture; partner with Product, Security, Architecture, and Legal; hire and coach engineers; coordinate cross-timezone delivery and reduce risk while improving customer authentication experience.

Design intuitive, scalable employee-facing experiences for enterprise SaaS. Define user journeys, create UI patterns, prototype interactions (including self-service, knowledge bases, and AI recommendations), and collaborate with PMs, engineers, content designers, and service operations to align designs with real-world HR/IT/Finance workflows.

Lead product marketing for Zendesk's AI platform, driving launch, adoption, and technical messaging. Own GTM strategy, sales enablement, release marketing, customer storytelling, and cross-functional alignment with Product, Sales, and Marketing to increase adoption and impact.

The Staff Software Engineer will develop full stack solutions, utilizing Java and TypeScript, deploying code, and collaborating within the engineering team.

Lead and scale an AI Success organization (15–30 people) to drive AI product adoption, improve retention/expansion (GRR/NRR), build forecasting and predictive health models, create cross-functional playbooks and responsible-AI governance, and own executive engagement and portfolio-level commercial outcomes.

Lead the evolution of the partner technology ecosystem, optimizing partner experience and integrations to drive revenue growth and efficiency.

As a Public Sector Solutions Consultant, you will lead technical discovery, architect AI-driven solutions, ensure alignment with customer goals, and drive AI adoption within government agencies, collaborating across departments to deliver measurable results.

Senior Platform Architect leads technical and solution strategy for Zendesk AI customer engagement: selling to enterprise buyers, designing architectures, mapping RFPs, scoping and executing trials, building production-grade AI/LLM integrations, coordinating pre/post-sales teams, and driving customer implementations and optimizations.

Manage and develop a team focused on continuous improvement in business processes by analyzing and implementing operational enhancements across Zendesk's customer operations.