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The Scaled Customer Success Manager is responsible for engaging with various customer sizes, delivering tailored recommendations, conducting webinars, and ensuring client satisfaction. The role involves leveraging data insights, forecasting growth, and providing consultations on Zendesk products, driving customer value, and fostering long-term relationships through continuous improvement and innovative practices.

As a Senior BPO Partner Sales Executive, you will build and manage relationships with BPO partners to drive sales growth, recruit and onboard new partners, ensure they achieve performance targets, and assist them with training on Zendesk products and strategies. You will collaborate with internal teams to support partner success and track sales opportunities.

The Employee Relations Consultant will enhance the Employee Relations team by ensuring compliance with labor laws, providing advice on investigations and performance management, partnering with legal teams on strategies, and improving ER processes. The role entails supporting managers with dispute resolution, contributing to global ER projects, and continuously enhancing the function.