Top Tech Jobs & Startup Jobs

Own the vision, roadmap, and execution for the partner sales technology ecosystem. Lead integrations between Impartner, Salesforce, Adobe, and other GTM systems; optimize partner onboarding, enablement, deal registration, pipeline management, and payouts; improve channel revenue velocity; define KPIs; and coordinate with channel sales, revenue operations, engineering, and partner marketing teams.

Leads Zendesk’s global AI Services Consulting organization, establishing strategy, operating models, service portfolios, governance, delivery standards, capacity planning, and commercial performance mechanisms. Builds leadership capability and scalable consulting operations while partnering with Sales, Customer Success, Product, Engineering, Finance, and executive customers. Drives measurable AI adoption, customer value, retention, expansion, delivery quality, and margin through repeatable enterprise services and cross-functional alignment.

Designs and leads scalable contact center architectures using Zendesk, Amazon Connect, and AWS. Defines modernization strategies, oversees integrations, governance, security, and compliance, and mentors presales specialists. Supports discovery, solution design, demonstrations, proofs of concept, presentations, and technical documentation. Collaborates with business leaders, IT teams, vendors, and partners while driving innovation in omnichannel, AI-enabled customer service technologies.

Owns quota and drives adoption of Zendesk AI products across existing and new accounts. Partners with account executives to prospect, demonstrate, position, and close AI opportunities; leads proof-of-concepts, supports commercial modeling, identifies expansion opportunities, and enables sales teams. Requires strong AI product knowledge, value-based selling skills, customer engagement expertise, and experience exceeding sales targets.

Partners with Product and Engineering leaders to provide financial analysis, forecasting, KPI reporting, budgeting, and strategic recommendations. Builds complex financial models for product launches, opportunity sizing, investment planning, and operational decisions. Owns monthly and quarterly reporting processes, improves financial systems and forecast accuracy, and collaborates with accounting and cross-functional stakeholders to identify risks, trends, and value creation opportunities.

Drive enterprise revenue growth by acquiring new customers, expanding AI and customer experience solution adoption, managing complex sales cycles, maintaining pipeline and forecasts, building executive relationships, and closing high-value deals. Develop territory and account plans, present consultative business cases, negotiate contracts, and collaborate with Customer Success, Solutions Engineering, Product, and leadership teams. The role targets technology enterprises across the Bay Area and requires travel as needed.

Provides technical consulting for Zendesk AI implementations, including configuration, integrations, optimization, adoption, training, and change management. Leads AI projects from planning through delivery, aligns solutions with customer goals, removes technical blockers, and drives measurable improvements in retention, satisfaction, and operational outcomes. Partners with Customer Success and Sales while advising technical and executive stakeholders.

The Senior Services Consultant leads technical delivery for customers, ensuring technically sound solutions. Responsibilities include design documentation, configuring services on AWS, and training clients.

Lead Zendesk’s global customer support organization and transform it into an AI-powered, commercially driven customer experience operation. Oversee AI resolution, technical support, Premier support, knowledge operations, escalations, and a 300+ person global team. Own support performance, P&L, premium support revenue, AI governance, workforce transformation, customer intelligence, and cross-functional alignment with Product, Engineering, Sales, Customer Success, Renewals, and Finance. The role is hybrid and requires approximately 20–25% travel.

Generate qualified sales pipeline through targeted prospecting, cold calls, personalized outbound messaging, and research into SMB, commercial, and enterprise prospects. Engage prospects to understand their challenges, collaborate with sales and marketing stakeholders, manage prospect pipelines, and provide a strong customer experience. The role requires sales experience, strong communication skills, a competitive self-starter mindset, and proficiency with Salesforce, ZoomInfo, Outreach, and 6sense.