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Lead execution of digital transformation for customer-facing web, mobile, CRM, and reservation platforms. Build platform-oriented engineering teams, ensure integration, reliability, scalability, security, and operational readiness across shoreside and shipboard environments. Drive vendor governance, platform roadmaps, DevOps/CI/CD, API-first and event-driven architectures, KPIs/SLAs, and collaboration with Product, Data, and Enterprise Platforms to improve customer experience and delivery velocity.