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Coordinates crew joining and leaving movements for yachts, including travel, lodging, port arrangements, documentation, visas, certifications, and training logistics. Monitors travel disruptions, manages rerouting, maintains movement records, and supports reporting. The role requires coordination across time zones, maritime compliance knowledge, multicultural communication, and occasional on-call coverage and yacht travel.

Manages full-cycle recruitment for shipboard positions, including sourcing, screening, interviews, references, offers, and candidate communications. Builds talent pipelines through schools, job fairs, referrals, and direct sourcing; verifies seafarer medical, certification, and visa eligibility; maintains applicant tracking records; monitors hiring and pipeline metrics; coordinates handoffs to onboarding; and represents the company at domestic and international recruitment events.

Leads sales capability and training strategy for Reservations and Contact Center teams. Builds luxury consultative-selling curricula, onboarding, coaching frameworks, leadership development, and performance interventions tied to commercial KPIs. Manages Training Managers, Specialists, and Instructional Designers; partners with Sales, HR, Marketing, Operations, and Quality. Analyzes sales and learning data, measures ROI, facilitates development programs, conducts capability audits, and drives continuous learning and high-performance culture.

Develops and maintains sales learning content for luxury yacht sales teams across instructor-led, virtual, digital, microlearning, eLearning, video, and job-aid formats. Applies instructional design and adult-learning principles, collaborates with subject-matter experts and brand stakeholders, manages LMS content and approval cycles, creates assessments, evaluates learning effectiveness, and maintains content versioning and lifecycle governance. The role also manages multiple development projects and supports sales performance through practical, performance-based learning.

Supports the Treasury Risk Manager by analyzing risk exposures, coordinating insurance renewals, reviewing third-party certificates and coverage documentation, maintaining maritime insurance records, and improving risk controls and reporting. The role also handles vendor coordination, insurance compliance follow-up, purchase orders, invoice monitoring, and other administrative and financial support.

Leads the global trade reservations team, overseeing daily operations, sales revenue, bookings, customer inquiries, amendments, cancellations, and escalations. Coaches and evaluates reservation staff, tracks KPIs and performance goals, supports scheduling and HR processes, processes refunds, and identifies opportunities to increase ancillary sales. Provides reports to leadership, handles peak-period calls, and ensures exceptional service while promoting luxury yacht vacations to travel professionals.

Provides administrative and operational support for travel-agency sales partners, including agency registration, database maintenance, invoice and commission processing, booking modifications, reservation support, partner education, and coordination across internal departments. Maintains agency relationships, handles escalated calls, supports sales teams, tracks interactions, and meets sales and activity targets while delivering luxury customer service.

Lead product vision and experience strategy for the Ritz‑Carlton Yacht Collection. Define guest experience intent, orchestrate pacing and signature moments, translate cultural and consumer insights into product direction, provide cross‑functional strategic guidance, and ensure cohesive, differentiated luxury experiences that drive guest engagement and brand loyalty.

Lead design of cohesive, differentiated guest experiences across the voyage lifecycle. Translate product vision into service concepts, interaction frameworks, prototypes and pilot programs. Influence physical design, collaborate with multidisciplinary teams, and use guest insights to reduce friction and drive innovation. Establish experience standards and ensure service, programming, and spaces work together to deliver luxury hospitality outcomes.

Lead guest research and journey governance to embed guest understanding across the organization. Design and run qualitative and quantitative studies, maintain living journey maps, audit delivered experiences, generate actionable insights, and build organizational capability to prioritize and improve voyage guest experiences.