Top Tech Jobs & Startup Jobs

Promotes Ritz-Carlton Yacht Collection vacations to travel agencies through outbound calls, lead follow-up, inbound support, product education, travel recommendations, and relationship management. Explains pricing, promotions, itineraries, suites, excursions, and ancillary products while maximizing sales opportunities. Maintains professional communication, follows reservation and sales procedures, attends training, and supports customers through the booking process. This is a full-time, onsite role with shift-based hours and weekend and holiday flexibility required.

Supports growth marketing measurement, reporting, dashboards, customer journey analytics, marketing mix modeling, incrementality testing, and A/B test analysis. Maintains Sigma dashboards using Snowflake data, prepares and validates datasets, summarizes performance insights, tracks competitors and funnel metrics, and handles purchase orders, invoices, vendor setup, and documentation. The role requires strong Excel and statistical skills, clear communication, and interest in marketing analytics and measurement.

Leads the vision, roadmap, and organizational strategy for voyage experience, content, onboard information, and guest-facing digital platforms. Owns platform ecosystems, integrations, workflows, governance, vendor strategy, and digital transformation. Partners with Technology, Ship Operations, Guest Experience, Marketing, and Product teams to prioritize capabilities, drive adoption, improve operational efficiency, and optimize guest experiences. Mentors product teams and establishes outcome-based performance metrics.

Coordinates post-offer candidate documentation, including seafarer agreements, medical exams, certifications, visas, books, and clearances. Verifies files against training and competency requirements, maintains applicant and HR systems, reports documentation status, supports recruitment events and sourcing, collaborates with recruitment agents and authorities, and hands off complete candidates for mobilization.

Leads digital transformation and engineering for customer-facing digital, CRM, and reservation platforms. Oversees platform modernization, integration, reliability, scalability, DevOps, vendors, and operational performance across shoreside and shipboard environments. Builds senior engineering leadership teams, establishes platform excellence, and partners with Product, Data, Infrastructure, Security, QA, and Enterprise Platforms to improve customer experience, delivery speed, resilience, and business outcomes.

Manages full-cycle recruitment for shipboard positions, including sourcing, screening, interviews, references, offers, and candidate communications. Builds talent pipelines through schools, job fairs, referrals, and direct outreach; verifies seafarer medical, certification, and visa eligibility; maintains applicant tracking records; monitors hiring targets; and coordinates candidate handoffs into onboarding. Represents the company at domestic and occasional international recruitment events and may periodically travel aboard company yachts.

Owns the digital technologies product backlog, translates business goals into technical requirements, facilitates Agile ceremonies, and maintains product roadmaps and release plans. Partners with marketing, revenue management, guest experience, and engineering stakeholders to validate technical approaches, manage dependencies, coordinate contractors, and track delivery metrics. The role requires fluency in modern web architecture, cloud infrastructure, CMS platforms, QA automation, and software development workflows.

Leads charter and group sales strategy for a luxury yacht business, managing revenue growth, pricing, contracts, account relationships, bookings, and client experiences. Oversees a three-person sales team, manages the business line P&L, coordinates with sales, marketing, operations, and onboard teams, and develops strategic partnerships with charter brokers, group planners, and luxury travel clients. Represents the company at industry events and drives performance, team development, and executive-level stakeholder engagement.

Owns contact center workforce planning, including forecasting, capacity and headcount modeling, scheduling, real-time adherence, and labor optimization. Builds scalable workforce management tools, processes, models, and reporting; partners with technology, finance, sales, marketing, HR, and operations; and leads WFM analysts. The role identifies root causes, resolves operational issues, improves service levels and revenue performance, and presents staffing recommendations to senior leadership.

Leads the global client development and clienteling strategy for a luxury yacht collection. Builds segmentation, personalized outreach, relationship-management standards, and high-value guest programs to increase retention, repeat bookings, referrals, lifetime value, and revenue. Oversees Client Relations and partners across Sales, Marketing, CRM, Guest Experience, Technology, Analytics, and Operations. Establishes KPIs, governance, clienteling capabilities, and investment frameworks while representing the client voice in executive decisions.