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Lead product vision and experience strategy for the Ritz‑Carlton Yacht Collection. Define guest experience intent, orchestrate pacing and signature moments, translate cultural and consumer insights into product direction, provide cross‑functional strategic guidance, and ensure cohesive, differentiated luxury experiences that drive guest engagement and brand loyalty.

Serve as an HR Business Partner supporting the full employee lifecycle: onboarding, Workday administration, employee relations, compliance, background checks, talent management, offboarding, and HR reporting. Provide manager guidance, support HR initiatives and process improvements, and handle sensitive matters with discretion.

Manage end-to-end group sales for MICE and affinity groups across trade and direct channels. Qualify leads, maintain pipeline and CRM reporting, create proposals and contracts, negotiate terms, upsell ancillary revenue, and collaborate with internal teams to drive conversions, client retention, and revenue growth.

The Senior Business Analyst will enhance digital guest experiences by collaborating across teams, translating needs into actionable requirements, and supporting system integrations in a luxury hospitality context.

Lead design of cohesive, differentiated guest experiences across the voyage lifecycle. Translate product vision into service concepts, interaction frameworks, prototypes and pilot programs. Influence physical design, collaborate with multidisciplinary teams, and use guest insights to reduce friction and drive innovation. Establish experience standards and ensure service, programming, and spaces work together to deliver luxury hospitality outcomes.

Lead guest research and journey governance to embed guest understanding across the organization. Design and run qualitative and quantitative studies, maintain living journey maps, audit delivered experiences, generate actionable insights, and build organizational capability to prioritize and improve voyage guest experiences.

Lead and mentor the design team to execute the Creative Director's vision across print and digital. Oversee workflows, review and approve creative deliverables, assist on shoots, and collaborate with stakeholders to produce narrative-driven branding, campaigns, and social/digital assets while fostering innovation.

Create and refine brand-aligned marketing copy across channels, collaborate with creative teams, manage multiple projects and feedback rounds, present and defend creative work, and act as a brand ambassador for the Ritz-Carlton Yacht Collection.

Lead end-to-end shoreside talent acquisition strategy for US and international operations. Build and mentor a recruitment team, develop sourcing pipelines, implement competency-based assessments, optimize Workday and recruitment analytics, partner with leaders on workforce planning and KPIs, champion employer brand, and ensure legal compliance across multi-jurisdictional hiring.

The Air Services Specialist curates travel experiences using Amadeus GDS, assists with ticketing and inquiries, and ensures accurate reservations and customer service for guests.