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Lead continuous process improvement initiatives across the business, enhancing profitability, customer experience, and operational efficiency through strategic project management and data analysis.

The Process Engineer develops automation solutions using UiPath, analyzes workflows, leads process improvement projects, and trains staff on changes.

The Data Scientist supports AI-driven initiatives, conducts analytics, builds machine learning algorithms, and develops technical reports. They work with large datasets to drive business improvements and enhance patient lifetime value.

The Contract Review Analyst reviews payor contracts, updates policy guidelines, and communicates changes to relevant departments. They facilitate interoffice communication on payor updates and assist in addressing payor-related questions.

The Billing Review Specialist ensures timely and accurate completion of billing reviews, communicates with payors and patients, verifies insurance eligibility, and maintains compliance with regulations.

Remote inside sales representative handles inbound/outbound calls to qualify customers, promote products, validate insurance benefits, record customer data, resolve concerns, and meet sales/contact targets while following company and compliance procedures.

Respond to inbound and initiate outbound customer inquiries to promote products, qualify customers, record and verify data, facilitate physician communication, resolve concerns, and achieve contact and sales targets.

Provision, install, configure, monitor, maintain, and troubleshoot Windows/Linux servers and related infrastructure. Perform patching, backups, performance tuning, capacity planning, recoveries, and application deployments. Use PRTG for monitoring, handle escalations, maintain procedures, participate in on-call pager rotation, and support occasional travel.

Handles inbound pharmacy calls, communicates order status with patients and center staff, places refill and special orders, updates patient records and addresses, tracks shipments, inactivates accounts, and meets performance metrics while complying with Board of Pharmacy regulations.

The Manager, Key Accounts is responsible for selling Long Term Care services, maintaining customer relationships, developing new business, and ensuring customer satisfaction.