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Handles personal lines agency rewrites for home and auto policies, including rating and quoting risks, preparing paperwork, comparing coverage, updating EPIC, and supporting producer and partnership requests. The role requires knowledge of personal lines coverage and carrier underwriting guidelines, accurate documentation, adherence to KPI goals, and occasional premium collection. Candidates need personal account servicing experience, an active Massachusetts Producer license or ability to obtain one within six months, and strong organizational and communication skills.

Provides clerical and administrative support for regional office operations, including filing, data entry, payables coding, supply management, mail processing, reception backup, visitor assistance, conference room upkeep, and meeting coordination. Operates office equipment, prepares reports, handles communications, and supports special projects while maintaining organized, accurate, and timely work.

Manages commercial insurance accounts as the primary client contact. Responsibilities include processing renewals, endorsements, policies, audits, invoices, and client requests; gathering marketing data; obtaining and reviewing carrier quotes; preparing proposals and reports; maintaining account records; and resolving service issues between clients and insurance carriers. The role requires a property and casualty insurance license and involves working three days per week in the office.

Manages a personal lines insurance book, including high-net-worth and private client accounts. Provides client service, evaluates coverage needs, supports renewals and marketing, resolves policy, claims, and billing issues, negotiates with carriers, maintains account records, identifies cross-selling and new business opportunities, and supports account retention and production goals.

Services assigned commercial insurance accounts by reviewing coverage, limits, and client needs; maintaining client relationships; developing business from existing accounts and leads; preparing applications, proposals, certificates, invoices, and renewal materials; maintaining agency system data; and supporting premium collections and departmental production goals.

Provides technical, workflow, and administrative support to Commercial Lines service, marketing, production, and account management teams. Responsibilities include preparing proposals and policy summaries, entering data, processing applications, certificates, quotations, binders, invoices, cancellations, reinstatements, endorsements, and policy checks. The role also handles correspondence, obtains loss reports, maintains quality control, and supports excellent customer service. An office environment background, Microsoft Office and automated systems experience, and the ability to obtain a Property and Casualty license are required.

Supports external wholesalers, producers, and clients throughout life insurance sales opportunities. Responsibilities include case design, product recommendations, illustrations, client and prospect communications, medical issue coordination, sales activity tracking, CRM documentation, forecasting, and participation in sales campaigns and client events. The role requires consultative sales support, insurance product knowledge, regulatory awareness, strong communication, responsiveness, and collaboration across internal departments.

Supports the underwriting team by issuing and delivering contract binding and brokerage policies, following up with agents on required documentation, ordering loss runs, handling incoming calls, distributing faxes, and managing front-desk inquiries.

Processes invoices, payments, receipts, and other financial transactions within insurance accounting teams. Maintains accurate records, supports transactional workflows, researches basic discrepancies, responds to routine inquiries, and collaborates across teams. The role requires attention to detail, clear communication, comfort with technology, and willingness to learn accounting processes and systems.

Manages a personal lines insurance book of business, serving client needs, handling renewals, reviewing quotes and policies, negotiating coverage with underwriters, preparing proposals and binders, maintaining electronic records, and supporting client retention. The role also delegates work to assistant account managers, collaborates with team members, and provides coverage-related training and education.