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Manages and expands a complex commercial insurance book of business through consultative client service, policy placement, carrier negotiation, risk mitigation, claims coordination, and account retention. Supports Producers with marketing and relationship management, identifies cross-sell opportunities, oversees service delivery, ensures regulatory compliance, and maintains receivables. Acts as a subject matter expert and team lead by coaching and mentoring colleagues while leading strategic account projects and initiatives.

Manages and expands a complex commercial insurance book of business while serving as the primary client consultant and technical broker expert. Responsibilities include program design, carrier marketing and negotiation, risk control coordination, renewals, claims support, cross-selling, regulatory compliance, receivables, and strategic account reviews. The role supports Producers, leads client relationships, mentors account team members, and drives special projects to improve service delivery and revenue growth.

Supports commercial insurance account management by processing policy releases, certificates, endorsements, billing, premium financing, reconciliations, and account documentation. Coordinates with insureds, carriers, and underwriters to ensure timely processing and accurate revenue recording. Provides administrative support to the Property and Casualty department, maintains follow-up systems, and contributes to professional development and assigned projects.

Manage a portfolio of premier middle-market personal lines clients, process daily account activity, review policies and coverage accuracy, prepare proposals and policy summaries, process endorsements and invoices, research premium charges, and address insured and underwriter questions. The role requires strong insurance analysis, communication, computer, and organizational skills, along with a P&C license and professional development.

Lead the design, development, and deployment of cloud-native enterprise applications on Microsoft Azure. Build scalable microservices using Golang, gRPC, and .NET; develop REST APIs and Salesforce integrations; and implement CI/CD pipelines with Azure DevOps, YAML, and Docker. Conduct code reviews, mentor junior developers, collaborate with cross-functional teams, monitor application performance, and resolve production issues. The role is fully remote eligible.

Manage a portfolio of personal lines claims (high net worth/Private Client), perform coverage analysis and rebuttals, coordinate with carriers/adjusters, drive favorable claim outcomes, support account teams, mentor junior staff, and contribute to reporting and operational improvements.

The Employee Benefits Account Manager services accounts, supports clients with inquiries, coordinates with producers, and manages the renewal process while identifying growth opportunities.

The Account Manager collaborates with Producers, manages client relationships, and ensures account retention while resolving queries and overseeing transactions.

Lead and develop the small business/select function within New England's Employee Benefits team, focusing on team management, sales strategies, and operational efficiency to meet revenue objectives.

The role entails selling insurance products, developing new client relationships, providing support and technical guidance, and maintaining client databases.