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Analyzes and adjudicates lower-level general liability claims under supervision, determines compensability and benefits, monitors reserves, processes payments and documentation, communicates with claimants, clients, and medical contacts, and maintains accurate claim files and coding. The role also supports claims representatives handling complex cases and develops professional client relationships.

Handles high-value claims involving serious injuries, complex coverage, litigation, and legal disputes. Develops resolution strategies, coordinates with clients, counsel, investigators, and internal partners, manages settlements, liability, subrogation, hearings, mediations, and return-to-work efforts. The role requires extensive litigation and claims management experience, strong judgment, and knowledge of New Jersey, Pennsylvania, and Florida jurisdictions.

Leads software development teams through system design, development, testing, debugging, maintenance, and quality assurance. Defines project scope, objectives, and specifications; evaluates impacts on existing systems; directs analyst-programmers; assigns workloads; and ensures projects meet requirements. Provides technical guidance, training, documentation, status reporting, and stakeholder collaboration while maintaining SDLC standards and staying current with technology.

Manages IT project assignments from planning through completion, including resource identification, project plans, data analysis, trend reporting, data integrity monitoring, stakeholder communication, presentations, training, issue resolution, and program transitions. Supports quality initiatives and provides recommendations for improving customer satisfaction and national client operations.

Examines and adjudicates complex California workers compensation claims by investigating exposures, determining benefits, developing action plans, negotiating settlements, and communicating with claimants, clients, and excess carriers. The role requires California workers compensation jurisdictional knowledge, timely claim resolution, sound judgment, and effective management of multiple priorities.

Administers Claude, ChatGPT Enterprise, and Microsoft 365 Copilot platforms, including governance, access controls, connectors, agents, audit settings, integrations, and phased rollouts. Provides Level 2 support, troubleshoots authentication and platform issues, manages vendor escalations, maintains runbooks, and supports incident management. Produces adoption and operational analytics, assists with compliance and audits, and supports user enablement, training, office hours, and AI change-management initiatives.

Owns technical outcomes for an AI value-stream pod from problem definition through production. Builds production Generative AI agents, workflows, and applications using Python and React; establishes AWS, Terraform, CI/CD, evaluation, observability, and human-review standards. Leads architecture, troubleshooting, vendor interfaces, platform stewardship, and design-council participation while mentoring engineers. Requires extensive software engineering experience, production AI ownership, and hands-on full-stack and cloud expertise.

Owns end-to-end development and production operation of Generative AI agents, workflows, and applications. Builds full-stack services with Python and React, deploys on AWS using Terraform and GitHub Actions, and implements evaluation, observability, security, compliance, and human-in-the-loop controls. Integrates enterprise systems, mentors junior engineers, troubleshoots production AI services, and partners with business users and vendors. The role is remote across the United States with travel as required.

Analyzes and adjudicates lower-level workers compensation claims, including determining compensability and benefits, monitoring reserves, filing documentation, processing payments, maintaining accurate claim files, and communicating with claimants, clients, and medical contacts. Supports senior claims representatives on complex cases, maintains client relationships, and contributes to quality programs.

Processes and reviews subrogation claims, applies recovery payments to claims files, maintains assigned inventories and follow-up diaries, coordinates with collection agencies, investigates recovery issues, responds to client questions, approves or pays bills, and prepares client status reports. The role requires general office experience, strong communication and organizational skills, Microsoft Office proficiency, and a credit background check.