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Adjudicate California workers' compensation claims: investigate, analyze exposure, negotiate settlements within authority, communicate with claimants and clients, report to excess carriers, and meet service expectations and licensing requirements.

Manage multiple client service programs or a large national program, maintain client/broker/vendor relationships, oversee renewals, invoicing, audits, reporting, and contracts. Act as primary client contact, drive client satisfaction, identify cross-sell opportunities, supervise staff, and support quality programs. Travel as required.

Handle low- to mid-level auto and transportation claims: assess damage, process payments, perform coverage/liability analysis, pursue subrogation and salvage, meet state deadlines, and communicate with insureds, clients, and agents while maintaining file quality and client relations.

Provide clerical support for claims: enter and update claims in the claims management system, process payments and mail, prepare correspondence and reports, schedule appointments, handle calls, and assist with administrative projects and quality programs.

Own the vision, roadmap, and backlog for data products. Translate client needs into user stories and acceptance criteria, coordinate with data engineering and analytics, track KPIs, support delivery and release readiness, and drive product adoption.

Manage operational and technical functions for assigned claims offices, ensuring compliance with standards and regulations, staffing and training, budget/P&L management, performance monitoring, and coordination with sales/client service. Lead and develop a team of 25-49 colleagues to deliver quality workers' compensation claims services.

Lead regional claims operations, ensuring compliance, quality service delivery, staffing, training, budget and P&L management for multiple offices. Oversee performance, implement policies, support sales coordination, and develop staff including succession planning for 100-299 colleagues.

Adjudicate low-level workers' compensation claims: determine compensability and benefits, monitor reserves, develop action plans, approve claim payments, file required state documentation, identify subrogation, negotiate settlements, and support return-to-work efforts.

Adjudicate and manage workers' compensation claims: investigate, determine benefits due, negotiate settlements within authority, communicate with claimants/clients, and report to carriers while meeting service standards.

Provide administrative support to claims staff by entering and managing claims, processing payments and mail, preparing and sending correspondence and reports, answering calls and scheduling appointments, performing filing and data entry, generating computer reports, and supporting quality programs.