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Entry-level claims trainee enrolled in a 4-week workers' compensation training program. Learn to investigate, process, and document claims; communicate with injured workers, employers, medical providers and attorneys; determine coverage and compensability; administer indemnity and medical benefits; and maintain state compliance under supervision with mentor support.

Designs, develops, and delivers classroom and web-based training for claims management teams. Creates curriculum, assessments, and evaluation tools, maintains product and industry knowledge, liaises with business units, and supports quality programs. Provides blended learning, manages multiple projects, and travels as required.

Lead end-to-end B2B campaign strategy and execution across email, web, paid media, social, and events. Design HubSpot nurture programs, align ABM with sales, manage LinkedIn and Google Ads strategy, measure performance via HubSpot/CRM integrations, and optimize for pipeline and revenue outcomes while coordinating cross-functional stakeholders.

Handle medical-only and minor lost-time workers' compensation claims under supervision: determine compensability and benefits, ensure reserve accuracy, process routine payments and prescriptions, maintain accurate documentation and coding, communicate claim status to claimants, clients and medical contacts, and support senior staff on complex cases.

Adjudicate California workers' compensation claims by investigating exposures, negotiating settlements, communicating with claimants, clients, and carriers, and resolving claims within service expectations and client requirements.

Serve as the designated litigation manager for a public entity risk pool, overseeing litigation strategy, outside counsel, TPA coordination, case evaluation, settlement negotiations, mediations and trials. Provide legal guidance on coverage and contracts, prepare claims and training materials, review budgets and reports, present to boards/committees, and manage litigation processes and reserves to control costs and outcomes.

Adjudicate workers' compensation claims for Northeastern jurisdictions by investigating, determining benefits due, negotiating settlements within authority, communicating with claimants and clients, and reporting to excess carriers while meeting service standards and client requirements.

Analyze and adjudicate complex California workers' compensation claims, negotiate settlements, communicate with claimants/clients and excess carriers, manage high-exposure claims including litigation and rehabilitation, and ensure timely resolution per client and industry standards.

Analyze and adjudicate Texas workers' compensation claims, investigate exposures, negotiate settlements within authority, communicate with claimants, clients and excess carriers, and ensure timely claims processing per client and industry standards.

Manage regional staffing by sourcing and cultivating candidates, screening and interviewing, maintaining applicant databases, managing recruiting budget and third-party vendors, tracking hiring and retention metrics, and training hiring managers and Colleague Resources staff on recruiting systems and techniques.