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Provides administrative and operational support for community association management, including board meeting materials, reports, homeowner communications, disclosures, architectural applications, access credentials, inspections, vendor coordination, procurement, violation notices, and community events. Co-manages up to two or three accounts with a Community Manager, serves as a liaison to homeowners and boards, and ensures compliance with association procedures and deadlines.

Provides general office and administrative support for community associations. Responsibilities include correspondence, phone and customer service, invoice review, mail processing, board package preparation, database and file updates, document filing, office supply management, and general clerical tasks. The role interacts with homeowners, board members, vendors, community managers, and concierge staff in a typical office environment.

Processes high-volume accounts payable transactions for community association portfolios. Reviews invoices for coding, approvals, documentation, and payment terms; resolves discrepancies; maintains vendor records and compliance documents; supports community managers, auditors, and internal departments; and provides financial reports while meeting accuracy and deadline requirements.

Own a geographic territory and full B2B sales cycle, from outbound prospecting and field meetings through executive presentations, negotiations, and closed-won execution. Manage pipeline accuracy, forecasts, CRM documentation, and opportunity close plans while traveling approximately 60%. Partner with Marketing, Implementation, and Client Success to support events, field enablement, customer handoffs, and onboarding. Sell consultatively to property management leaders and other decision-makers using structured sales methodologies.

Maintains asset, liability, profit and loss, tax, and other financial records; supports the general ledger; analyzes financial data; and prepares, generates, and interprets financial reports and statements for management.

Provides on-site technical support for Microsoft 365, Teams, Teams Rooms, SaaS platforms, audiovisual systems, and live events. Troubleshoots hardware, software, conferencing, and AV issues; prepares and supports community meetings and presentations; operates Q-SYS or similar AV control systems; documents incidents; and delivers responsive customer service to residents, board members, and stakeholders.

Manages homeowner associations by advising boards on financial and operational decisions, coordinating vendors and maintenance, developing project scopes and RFPs, tracking board action items, and conducting board meetings. Provides property management services and customer support to residents and association leadership.

Provides strategic and operational leadership for the Knoxville branch, overseeing branch performance, community association management, client relationships, team development, budgeting, financial health, recruiting, and operational improvement. The role supports client retention, community transitions, leadership coaching, strategic planning, and business development while ensuring service, financial, and growth objectives are achieved.

Manage community association operations as the primary contact for board members and residents. Advise boards on financial and operational decisions, monitor delinquency and monthly financial reports, maintain resident databases, attend meetings and community events, and coordinate with vendors and internal maintenance and accounting teams.

Manages community association relationships with boards, homeowners, vendors, and internal departments. Attends board meetings, conducts property inspections and walk-throughs, coordinates community events, prepares disclosure and meeting packages, reviews monthly financial reports, and recommends capital expenditures. The role requires strong customer service, communication, conflict resolution, organization, and deadline-management skills.