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Provide confidential administrative support to the General Manager, Board, and departments. Manage Associa and Access systems, vendor setup, homeowner accounts, and VMS invoice coding. Prepare meeting materials, attend meetings, take minutes, maintain reports (delinquency, work orders, violations), respond to resident inquiries within 24 hours, coordinate maintenance/service appointments, manage office supplies, and assist with homeowner onboarding and community calendars.

Provide front-line customer support for homeowners association members: resolve billing inquiries, troubleshoot product/technical issues, explain account balances and HOA processes, update Association Facts in proprietary database and use the Associa website, assist vendors with invoices, coordinate emergency responses with personnel and vendors, and perform other administrative duties.

Manage a portfolio of homeowner associations: attend board meetings, perform inspections, prepare meeting and financial packages, supervise vendors and staff, oversee ARB and AP processes, maintain records, and ensure compliance with management agreements and statutes.

Lead B2B sales and business development efforts, build and manage client relationships, develop growth strategies, and meet revenue targets. Must meet background check requirements.

Provide onsite administrative and customer-service support to the General Manager, Board, homeowners, and vendors. Perform property inspections, enforce HOA rules, issue violation notices, manage mail and access passes, coordinate maintenance and board meetings, update databases, prepare communications and board packages, and assist with projects and homeowner requests.

Provide clerical and administrative support to Community Manager(s): prepare meeting packages and mailings, update association and homeowner records in C3, process mail/print/scan, assist with ARB applications and on-site inspections, issue key fobs/pool passes, support delinquency monitoring and vendor/board communication, and produce homeowner communications.

Entry-level accountant responsible for maintaining the general ledger, tracking assets/liabilities/taxes, preparing and analyzing financial reports, ensuring data accuracy, and producing management financial information.

Lead and mentor Tax Specialists, ensure accurate tax processing and departmental procedures, assist with hiring and training, support Tax Supervisor, and perform other assigned accounting support duties; occasional weekend work.

Support financial onboarding/offboarding for community associations by collecting, validating, and entering data; manage financial and operational documents; coordinate with internal teams; resolve data discrepancies; follow workflows and KPIs; handle escalations and other assigned duties.

Responsible for receiving, posting, depositing, and reconciling receivables and exceptions for lockbox, E-Check, and credit card payments. Operate RDC equipment, scan checks to banks, audit deposits, manage physical documentation, and communicate with owners and banking liaisons. Maintain daily tracking and support centralized accounting services.