Top Tech Jobs & Startup Jobs

Onboard and activate childcare providers, manage retention and renewals, monitor account health, conduct regular check-ins, identify expansion opportunities, and relay customer insights to internal teams. The role also contributes to customer success processes, metrics, segmentation, and AI-driven workflows, while partnering with Sales, Product, Engineering, and leadership. This is an in-office position in San Francisco, five days per week.

Leads and grows a provider sales organization selling SaaS and marketplace solutions to child care providers. Owns revenue targets, pipeline generation, sales processes, forecasting, hiring, coaching, and deal execution. Builds HubSpot workflows, playbooks, and reporting; uses AI to improve prospecting and sales performance. Partners with growth, customer success, product, and engineering teams to improve adoption, retention, pricing, and product-market fit.

Build and deploy AI-powered products and internal tools by working directly with users to identify high-impact problems. Write production code, automate workflows, improve customer experiences, and own the full product cycle from discovery through deployment and adoption. Collaborate with sales, onboarding, and account management teams to drive measurable business outcomes. The role is highly autonomous, in-person, and involves regular client travel.

Lead quality engineering across government, billing, and childcare products. Build AI-assisted test practices, automate UI and API coverage, validate data with SQL, test billing workflows, evaluate AI products, support government user acceptance testing, and partner with Engineering and Product on release readiness, defect resolution, and continuous quality improvement.

Lead customer and marketplace operations across parents, childcare providers, and employers. Manage multichannel and AI-powered support, handle escalations, improve enrollment and retention, drive revenue, oversee provider service vendors, and build scalable workflows, tools, policies, and team operating systems. This hands-on role requires direct customer interaction, operational and financial judgment, metric ownership, cross-functional collaboration with product and engineering, and team leadership in a fast-paced startup environment.

Lead a small support team to operate Zendesk-based phone and ticket support, own SLAs/CSAT/NPS, and build AI-powered workflows (Lorikeet, OpenClaw, Hermes) to automate tier-1 support and convert recurring issues into product requirements by partnering with engineering and product.

Lead the implementation and customer success teams for Wonderschool's government and enterprise clients, ensuring successful deployments and long-term customer retention and expansion.

The Provider Growth & Success Manager aids childcare providers in launching and growing their businesses through coaching, business support, and product enablement, ensuring successful enrollment and operational efficiency.

The role involves managing the full sales cycle of Wonderschool's platform to child care providers, including outreach, demos, and closing deals, while handling a mix of inbound and outbound leads.

Lead delivery for state and enterprise software engagements: own project plans, client cadence, acceptance criteria, change control, dependency management, risk reporting, and playbook development while coordinating product and engineering for timely integrations and contract compliance.