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Manages daily recovery operations, including assignment distribution, salvage processing, title documentation, legal referrals, sale proceeds, and ACH disbursements. Reviews recovery files, handles partial skip claims and salvage assignments, trains and mentors staff, communicates procedures, supports reporting, and provides backup to recovery management while helping maintain service-level standards.

Manages multiple implementation projects from planning through completion, overseeing scope, schedules, risks, deliverables, stakeholder communication, team coordination, documentation, and reporting. Leads kickoffs, delegates responsibilities, resolves issues and conflicts, tracks milestones and performance, implements corrective actions, and facilitates lessons learned. Provides product-area expertise and supports process improvements while ensuring projects meet business objectives, quality standards, timelines, and defined constraints.

Supervises the Insurance Verification Validation Team by coaching employees, assigning workloads, monitoring quality and performance, handling complaints, and communicating department updates to management. The role maintains process compliance, supports operational goals, addresses performance gaps, and improves workflow while ensuring adequate coverage and service-level expectations.

Manages vehicle title processing for total-loss claims, including quality assurance review, salvage rebranding, state-specific compliance research, document security, record maintenance, and correspondence with motor vehicle offices. Communicates requirements to lenders, vendors, clients, and employees, maintains reference materials, and oversees vendor turnaround times, billing, and service quality.

Develop and deliver technical, onboarding, and professional-skills training for Risk Management Operations employees. Facilitate onsite and remote sessions, assess learner understanding, provide feedback, and support employee retention. Create and maintain training materials, job aids, procedure manuals, assessments, and presentations. Collaborate with business leaders to identify training needs, establish objectives and performance metrics, maintain the training calendar, and ensure learning resources remain accurate and current.

Manages REPO Plus insurance claim files for lenders, including coverage and claim-history investigations, carrier reporting, estimates, appraisals, demands, follow-up, payments, and rejections. Maintains claim inventory and quality and recovery targets, provides training and escalation support, audits files, assists with supervisor and client communications, and contributes to workflow and process improvements.

Manages lender task workflows related to CPI and LPI insurance programs, including notices, certificates, billings, premiums, refunds, loan histories, reporting, and issue resolution. Audits and analyzes loan-level information, resolves discrepancies, supports internal teams, tracks service-level workloads, and recommends process improvements. The role requires strong communication, organization, attention to detail, independent judgment, and less than 12 months of related experience.

Develops and executes product marketing strategies, positioning, messaging, content, campaigns, sales enablement, demand generation, and ABM initiatives. Creates marketing assets, manages campaign workflows and deadlines, facilitates cross-functional workshops, translates technical product details for target audiences, monitors campaign effectiveness, and supports lead generation, product adoption, market expansion, and sales growth.

Directs specialty insurance operations across flood, commercial, condominium, and real estate coverages. Oversees workflows, compliance, service levels, vendors, quality assurance, employee development, budgets, and process improvements. Partners with clients, sales, legal, risk, compliance, and technology teams to improve servicing, implement efficient workflows, manage regulatory requirements, and achieve operational and financial objectives.

Manage day-to-day CPI/LPI lender and borrower communications, process and audit notices, premiums and reports, resolve issues, analyze loan-level data to prevent issues, maintain SLAs, and support internal teams to ensure accurate billing and client satisfaction.