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Serve as technical lead on pre-sales and channel engagements, developing relationships with partners and customers, running POVs, mapping technical pain to business ROI, contributing to GTM strategy, and closing full-platform deals while enabling regional partners.

Provide commercial legal support for software, reseller, data processing, marketing, and other agreements; partner with Sales, Finance, and Deal Desk; manage legal projects, research, and cross-functional initiatives; support employment, disputes, IP, and incident response. Hybrid role based in New York with occasional travel.

As a Solutions Engineer at Darktrace, you will lead technical engagements, support sales strategies, and present cybersecurity solutions to clients.

Manage a portfolio of 30-40 enterprise customers to drive adoption, renewals, upsells, and Net Revenue Retention. Conduct executive business reviews, resolve escalations, analyze engagement health, mentor junior CSMs, and collaborate with sales and technical teams to deliver outcomes and grow ARR.

Own and build CX metrics dashboards across Professional Services, Customer Success, Analyst Services, and Support. Investigate, clean, transform, and consolidate data from Salesforce, Gong, and proprietary systems; create automated feeds and document metric definitions, data lineage, and insights. Partner with IT, Data Warehouse, and business stakeholders to surface trends and improve CX performance.

Engage potential customers, identify opportunities, articulate value propositions, and meet sales targets while participating in training programs.

The Account Executive will prospect and close new opportunities, conduct market research, generate leads, build relationships, and achieve sales targets.

Technical pre-sales lead supporting account teams and partners to win new logo deals and POVs. Deliver technical value stories, map pain to business ROI, shape GTM strategy, enable partners, run custom proofs-of-value, and travel regionally to client sites.

Lead pre-sales technical engagements as the primary technical advisor to customers and partners. Develop value stories, win and run POVs, contribute to GTM and regional POV strategy, map technical pain points to ROI, enable channel partners, and close platform deals while traveling regionally to client sites.

Investigate and analyze security alerts using the Darktrace platform, perform real-time and retroactive incident analysis, identify trends, write clear summaries and reports, communicate findings to customers, contribute technical content, help customers adopt best practices, and participate in internal projects to improve tooling and workflows.