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Provides technical support for Darktrace customers by resolving portal requests, explaining platform features, troubleshooting deployments, and coordinating issues with software development teams. Supports customer-facing teams with deployment expertise and participates in weekend on-call rotations for 24/7 coverage. The role requires strong communication, organization, analytical problem-solving, adaptability, and willingness to learn cybersecurity technologies.

Lead the technical sales process for net-new cybersecurity business, partnering with Account Executives from discovery through close. Design Darktrace solutions across network, cloud, email, identity, endpoint, and hybrid environments; advise on integrations with SIEM, SOAR, and EDR platforms; conduct technical discovery, demos, proofs of concept, and solution validation; communicate security and business value to technical and executive stakeholders; and collaborate cross-functionally to accelerate deals.

Own growth within existing customer accounts through upsells, cross-sells, renewals, account planning, consultative discovery, negotiations, and value-based expansion. Build stakeholder relationships, develop customer-aligned business cases, lead proof-of-value initiatives, interpret adoption and usage data, and coordinate with Customer Success, Sales Engineering, Renewals, and partners to drive retention and net-new bookings.

Own expansion, upsell, cross-sell, and renewal opportunities across existing B2B accounts. Build account plans, conduct consultative discovery, develop outcome-based proposals, lead negotiations and proofs of value, and expand stakeholder relationships. Translate adoption and usage data into growth narratives while protecting retention and pricing. Partner with Customer Success, Sales Engineering, Renewals, and other teams to deliver customer value and drive net-new bookings.

Leads Darktrace’s global performance media strategy across paid search, social, programmatic, retargeting, ABM, and intent-based channels. Owns multi-million-dollar budgets, pipeline and revenue measurement, attribution, optimization, agency and vendor relationships, executive reporting, and team development. Partners cross-functionally with marketing, sales, revenue operations, analytics, and product teams to improve media ROI, customer acquisition, and global growth.

The Bid Manager leads end-to-end bid and RFP processes for software solutions, coordinating qualification, proposal development, stakeholder input, compliance, submission, and post-bid reviews. The role builds scalable processes, templates, tools, and self-service resources; researches relevant RFP opportunities; monitors competitors and market trends; and reports pipeline and success metrics to leadership. Collaboration spans Sales, Legal, Finance, Product, Security, and technical teams.

Build trusted relationships with enterprise security and IT stakeholders across Latin America. Develop technical success plans, drive cybersecurity adoption and value realization, monitor customer health, mitigate risks, accelerate time-to-value, and support retention and growth. Partner with Sales, Solutions Engineering, Professional Services, and Support while communicating customer feedback and translating technical concepts into business outcomes.

Supports product launches and go-to-market initiatives for Darktrace’s cybersecurity platform. Creates product messaging, presentations, sales collateral, blogs, case studies, battlecards, and enablement materials. Conducts competitor, customer, technology, and cybersecurity market research; coordinates cross-functional deliverables; supports events and analyst engagements; and monitors campaign performance to improve marketing impact and product adoption.

Leads technical expansion for existing cybersecurity customers, partnering with account executives and success teams on upsell, cross-sell, renewals, discovery, solution design, and value realization. Designs scalable security architectures across hybrid and multi-cloud environments, integrating SIEM, SOAR, EDR, and NGFW technologies. Aligns solutions with SOC workflows, business outcomes, ROI, and risk reduction while influencing technical and executive stakeholders and collaborating cross-functionally to drive adoption and account growth.

Join Darktrace's Sales Development Academy to generate and qualify new business via cold calling, prospecting, and outreach. Engage decision-makers, articulate value propositions, book meetings, collaborate with marketing and account executives, hit KPIs and quotas, and use sales tools to map territories and execute territory plans. Hybrid role with training and a 3-day in-office requirement.