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Leads cross-functional process optimization projects from planning through implementation, including stakeholder engagement, project governance, requirements documentation, risk mitigation, and change management. Analyzes departmental data and performance metrics, develops operational improvements, documents procedures, and supports strategic initiatives. The role also mentors team members and promotes professional development.

Leads cross-functional process optimization and implementation projects, including project planning, stakeholder engagement, governance, risk mitigation, and change management. Analyzes departmental data and metrics to evaluate performance and improve operations. Designs workflows and operating procedures, supports strategic initiatives, and mentors team members. The role requires experience with project management, process improvement methodologies, data analysis tools, and health insurance enrollment and billing knowledge.

Leads cross-functional process improvement implementations from planning through completion. Responsibilities include stakeholder engagement, project governance, requirements documentation, data and metrics analysis, workflow optimization, change management, risk mitigation, and operating procedure development. The role also mentors colleagues and supports strategic initiatives across the Eligibility and Billing team.

Develops market-level strategies for growth, retention, competitive positioning, expansion, and portfolio optimization across health insurance markets. Leads market-entry analyses, business cases, strategic initiatives, and multi-year planning while evaluating competitive, provider, regulatory, and financial dynamics. Translates complex market intelligence into executive-ready recommendations and partners with cross-functional leaders to support strategic decision-making and execution.

Design, build, and maintain production data pipelines, statistical/ML models, and analytical systems for clinical risk adjustment. Partner with Actuarial and Risk Adjustment teams to automate manual workflows, own projects end-to-end, validate outputs, iterate after launch, and mentor junior data scientists.

Lead FP&A for the technology organization: drive budgeting, forecasting, management reporting, cost allocations, financial analysis, multi-year strategic planning, FP&A systems/process improvements, and build and coach a high-performing finance team while communicating results to senior leadership and stakeholders.

Partner with department leaders to align people strategy to company objectives. Drive talent management, org design, workforce planning, manager coaching, change management, and compliance. Serve as a strategic thought partner, synthesize insights for senior leadership, and support cross-functional People team initiatives to enable effective team performance and organizational outcomes.

Design and ship ICHRA and Lucie Marketplace features, lead user research and usability testing, create high-fidelity visual designs, contribute to the design system, and collaborate cross-functionally to deliver scalable, accessible product experiences.

Design and deliver ICHRA and Lucie Marketplace experiences by partnering with product, engineering, research, data, and ops. Conduct user research and usability testing, create high-fidelity visual designs and prototypes, contribute to the design system, and ensure cohesive, accessible, and scalable enterprise workflows from discovery through delivery.

Design and ship ICHRA-focused employer contribution tools within the Lucie Marketplace. Collaborate with PMs, engineers, researchers, and stakeholders from discovery through high-fidelity delivery. Conduct user research and usability testing, contribute to the design system, and deliver visually compelling, accessible enterprise product experiences.