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Lead global IP program for cloud solutions: define strategy, coordinate platform owners (MSFT/AWS/TD SYNNEX), manage initiatives, timelines, risk, performance, executive communications, demos, and ensure compliance and realization of outcomes across regions.

Provide on-site technical support for complex system-level software, perform root-cause analysis using logs and diagnostics, validate bug fixes, reproduce issues in test environments, manage escalations, document solutions in tracking systems, collaborate with R&D, and support product readiness and training.

Provide on-site technical support for complex system-level software, analyze and resolve issues using logs, code and database diagnostics, manage escalations, validate fixes, maintain troubleshooting documentation and test environments, and collaborate with R&D to ensure product supportability and customer satisfaction.

Lead and coach a renewals team to drive on-time renewals, retention, and expansion across subscriptions and services. Own end-to-end renewal operations, forecasting, pipeline health, vendor and partner collaboration, churn prevention strategies, process improvements, CRM data governance, KPI reporting, and cross-functional escalation resolution to meet revenue retention targets and enhance customer experience.

The Business Development Representative maintains customer relationships, drives vendor initiatives, conducts outbound calls, closes deals, and supports partner enablement activities, acting as a subject matter expert on products and programs.

Manage high-volume national accounts as the primary operational liaison across pre-sale to post-purchase. Drive revenue growth, profitability, logistics, and process improvements through cross-functional collaboration, reporting, and automation while serving as senior escalation for client issues.

Lead QA activities for web and API-driven enterprise applications: design test strategy and plans, execute functional/integration/regression/exploratory and automated tests, analyze failures, drive bug triage/root-cause mapping, manage test data and tickets, and generate risk-focused test reports.

The Business Development Representative at Datech Solutions is responsible for managing customer renewals, nurturing relationships, analyzing data for insights, and collaborating with partners to improve customer experience and adoption.

Lead and mentor warehouse staff across receiving, shipping, inventory control, and slotting. Use WMS (SAP-WMS/TD SYNNEX programs) to manage workflow, train employees as SMEs, operate material handling equipment, support continuous improvement (Lean Sigma/Kaizen/ISO), maintain safety, and act as liaison to management.