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Supports a software development product team by translating stakeholder requirements into user stories and acceptance criteria, maintaining the development board, testing releases, validating production fixes, analyzing product metrics, resolving ServiceNow tickets, documenting changes, and supporting root cause analysis. The role collaborates with stakeholders, developers, QA, and UX while progressively taking ownership of a product area through its full release cycle.

Partners with the VP and CTO to manage operational execution across the GS&A practice. Serves as Chief of Staff, coordinates leadership forums and events, tracks strategic initiatives and KPIs, manages headcount and budget forecasting, oversees reporting and dashboards, and drives AI adoption and citizen development programs. The role also supports team performance, development, engagement, and cross-functional alignment across solution areas and technology groups.

Supports quoting and order management for assigned accounts, responds to customer requests, manages product and partner processes, validates configurations, tracks orders, prepares reports, identifies upsell opportunities, and mentors new sales operations employees.

Designs and presents enterprise technology architectures and solution strategies for Life Sciences and Fortune 500 clients. Builds trusted-advisor relationships with IT, security, business, and executive stakeholders; develops proposals spanning AI, cybersecurity, software, cloud, infrastructure, networking, and end-user solutions. Coordinates internal teams and OEM partners to drive strategic opportunities, lab engagements, and solution deployments. Maintains expertise in emerging technologies, vertical trends, and applicable use cases while managing client and partner engagements.

Provides day-to-day quoting and order management support for assigned accounts. Owns quote pricing, processes orders, tracks requests, validates technical configurations and supply sources, and supports customer and partner interactions. Maintains account and product expertise, identifies upsell opportunities, provides reporting, and leads training and mentoring while helping achieve financial targets.

Supports quoting, order management, customer requests, product and service configurations, account knowledge, partner processes, promotions, reporting, and upselling within assigned accounts. Collaborates with client managers, sales engineers, and service sales representatives while mentoring new sales operations employees. Requires strong organization, communication, accuracy, urgency, and the ability to manage changing priorities in an IT sales environment.

Designs, deploys, configures, migrates, and troubleshoots Palo Alto Networks security infrastructure in customer environments. Responsibilities include firewall, Panorama, Prisma, Strata Cloud Manager, and GlobalProtect implementation; migration from legacy platforms; routing and switching support; change-window execution; technical design and migration documentation; post-deployment stabilization; and communication with customers, account teams, and engineering. Travel to customer sites and evening, overnight, or weekend maintenance windows may be required.

Lead large-scale, client-facing infrastructure projects across multiple workstreams and functional teams. Responsibilities include developing work breakdown structures, managing resources, timelines, scope, risks, quality, stakeholder communications, project finances, profitability, and deliverables. The role requires coordinating internal and external stakeholders, strengthening customer relationships, improving execution efficiency, and ensuring successful, profitable engagements across networking, cloud, storage, virtualization, security, collaboration, and multisite deployment projects.

Lead Air Force services programs, overseeing delivery, strategy, financial performance, client relationships, contracts, and geographically dispersed technical teams. Develop program growth strategies, manage risks and reporting, support proposals and SOWs, and serve as the executive escalation point for clients and internal stakeholders. Mentor staff, coordinate cross-functional resources, improve operational processes, and ensure successful government services engagements.

Leads services sales for enterprise and Fortune 500 accounts, developing opportunities, scoping engagements, preparing budgets, pricing, proposals, and statements of work. Builds client and partner relationships, negotiates scope and pricing, forecasts revenue and resources, oversees services programs, and coordinates transitions from sales to delivery. Conducts requirements gathering, manages scope changes, supports project kickoffs and closeout, and identifies additional services opportunities.