Top Tech Jobs & Startup Jobs

Handle customer inquiries and resolutions for PSA collectibles by investigating claims, processing adjustments, updating order tracking, collaborating with Operations, escalating issues, and providing accurate, empathetic communications. Work full-time onsite during evening shift to maintain department records and improve customer experience.

Lead design and build of scalable AWS cloud-based backend services and APIs powering web and mobile customer experiences. Own end-to-end feature delivery, improve grading and authentication workflows for scale and reliability, leverage AI tools to accelerate development, and provide technical leadership and mentorship across teams.

Designs, delivers, and documents training for Customer Relations staff, including onboarding and annual programs. Identifies training needs, creates curricula and manuals, improves processes, and works with managers and technical writers to ensure consistent training across teams.

Lead and coach a Customer Care team onsite in Plano, TX, managing daily phone/email support, escalations, KPIs, quality, and process improvements. Drive hiring, onboarding, workforce planning, and cross-functional initiatives to improve customer experience and operational efficiency.

Own relationships with a portfolio of PSA Exchange buyers to drive demand and growth. Monitor buying performance, advise on pricing and inventory strategy, onboard and guide sellers, surface account insights and feature requests, and support marketplace programs and campaigns. Ensure seamless account experience and timely purchases.

Lead daily eBay authentication operations from the Santa Ana office, monitor and report team metrics, set goals, coach and develop staff, manage inventory and cycle counts, facilitate huddles, resolve conflicts, and ensure compliance with safety, attendance, and security policies.

Lead the Vault customer-relations workstream, owning queue performance, SLAs, escalations, and day-to-day execution. Coach and supervise team members handling Vault damage, mis-shipments, wrong-account issues, label corrections, reholders, and related exceptions. Coordinate pulling, packing, routing, and cross-functional handoffs while monitoring trends and improving Vault CRC workflows and SOPs.

Handle inbound customer inquiries and disputes, investigate claims, process adjustments and shipping, update order spreadsheets, collaborate with operations, escalate unresolved issues, and provide accurate, empathetic communication using department protocols and tools.

Handle customer inquiries and resolutions, process and investigate claims and adjustments, collaborate with Operations to find solutions, maintain order tracking and spreadsheets, escalate unresolved issues, and provide accurate, empathetic communication.

The Market Research Manager leads quantitative and qualitative research projects to analyze customer sentiment and brand health, driving marketing and product decisions while collaborating across various teams.