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Serves as the primary liaison between business customers and IT, translating business objectives and processes into technology requirements. Facilitates requirements gathering, prioritization, vendor and solution selection, project initiation, business case development, ROI analysis, project portfolio management, and capital budgeting. Coordinates with functional managers on technology design, equipment procurement, logistics, and installation for organizational moves, construction, and acquisitions.

Manages clinical and non-clinical equipment for capital projects across multiple healthcare locations. Coordinates project planning, budgeting, procurement, equipment integration, quality standards, cost optimization, and Ministry goals. Provides expertise across complex, concurrent projects, negotiates with stakeholders, supports financial analysis, and collaborates with clinical and management teams. Occasional travel of less than 20% is required.

Leads Mercy’s enterprise Consumer Intelligence and Voice of Consumer strategy. Oversees market research, patient and consumer feedback, digital behavior analysis, social listening, segmentation, competitive intelligence, trend forecasting, and market opportunity assessments. Advises executive leadership and partners with Marketing, Digital, and Operations to improve consumer journeys, patient experience, service development, and growth. Manages the Consumer Intelligence team, research partners, budgets, KPIs, and enterprise reporting.

Leads application development by designing, coding, testing, debugging, and implementing systems. Analyzes complex business requirements, develops cost-effective solutions, prepares technical documentation, configures systems, and supports unit, integration, and acceptance testing. May train users and recommend improvements to development and maintenance standards.

Coordinates orientation and initial training for outpatient clinical caregivers. Designs and implements education modules using adult-learning techniques, facilitates training, supports emergency medical intervention initiatives, and provides ongoing coaching, feedback, and performance management. Promotes organizational initiatives and collaborates across Mercy communities. The role requires clinical credentials, training experience, strong communication and relationship-building skills, and occasional travel within neighboring communities.

Leads the architecture, implementation, administration, monitoring, security, and support of enterprise NetApp storage across on-premises and cloud environments. Manages backup and recovery, performance tuning, upgrades, patching, troubleshooting, documentation, automation, and integrations with applications and databases. Provides 24/7 operational support and collaborates with infrastructure, security, cloud, and database teams to deliver reliable storage platforms.

Serves as the primary liaison between Mercy Technology Services and business customers. Captures business objectives and processes, communicates their implications to technical and non-technical stakeholders, and helps ensure technology solutions meet business goals. The role also oversees project teams and business work processes while supporting collaboration between customers and technology contributors.

Directs financial statement preparation, reporting, fiscal controls, financial analysis, and fiduciary oversight for hospital and health system business units. Partners with leadership on financial decisions and performance improvement, responds to reporting requests, supervises finance staff, and develops team members. Requires strong accounting knowledge, GAAP expertise, analytical and communication skills, and proficiency in Microsoft Office.

The Senior Consultant, Decision Support analyzes financial performance, identifies margin improvement opportunities, develops comparative methodologies and monitoring tools, and recommends actionable strategies. The role partners with CFOs and operational leaders to investigate root causes, support decision-making, monitor progress, and sustain improvements across the healthcare ministry.

Plans, designs, acquires, implements, and maintains Mercy’s voice and data network infrastructure. Evaluates business requirements, develops networking solutions, manages project planning and cost analysis, compares vendors, and ensures network availability, recoverability, performance, and integrity. Troubleshoots complex Cisco ACI issues, supports network automation and telemetry, manages lifecycle activities, and collaborates with IT teams in a high-availability healthcare environment.