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Manages business continuity and operational resilience for a business line within a financial services organization. Responsibilities include maintaining business continuity plans, conducting business impact analyses, setting impact tolerances, coordinating resilience testing, documenting recovery strategies, supporting technology and facilities recovery, and ensuring regulatory and policy compliance. Serves as a subject matter expert and liaison across business, technology, risk, and resilience stakeholders while maintaining governance documentation, metrics, and audit evidence.

Develops pricing and profitability strategies for personal loan portfolios. Responsibilities include building and validating pricing models, forecasting, back-testing, analyzing credit and portfolio performance, monitoring price elasticity, creating automated Tableau and data reporting solutions, and delivering executive recommendations. The role partners with business stakeholders to optimize risk-adjusted profitability, improve pricing infrastructure, and support data modernization initiatives.

Provides strategic business, executive, and client support to a Private Bank Regional Market Executive. Responsibilities include managing priorities and communications, coordinating high-touch client service, preparing reports and presentations, handling events and travel, supporting strategic initiatives, resolving issues, and improving operational and client experience processes. The role requires discretion, sound judgment, strong organization, relationship management, and flawless execution in a fully in-office environment.

Provide phone-based customer support for banking accounts, including balance inquiries, account maintenance, transfers, and online banking assistance. Resolve customer issues, recommend relevant banking products and services, build relationships, and handle increasingly complex inquiries after paid training. The role requires back-to-back calls, scheduled breaks, second-shift availability, one weekend day, and holiday work.

Provides phone-based customer support for banking account inquiries, balance information, basic maintenance, transfers, online banking assistance, and issue resolution. Recommends relevant banking products and services, builds customer relationships, and handles increasingly complex inquiries after paid training. The role requires back-to-back call handling, multitasking, problem solving, strong communication, and availability for varied first-shift schedules, weekends, and holidays.

Leads a creative squad serving Private Bank and Wealth Management audiences. Oversees premium campaigns, client communications, events, executive materials, and brand experiences across digital, print, social, video, and promotional channels. Manages designers and copywriters, mentors creative talent, partners with senior stakeholders, ensures brand and regulatory compliance, and maintains high standards for design, storytelling, production quality, and client experience.

Provides phone-based customer support for banking accounts, including balance inquiries, account maintenance, transfers, online banking assistance, and product recommendations. Handles back-to-back calls, resolves increasingly complex issues after paid training, builds customer relationships, and delivers high-quality service. Requires second-shift availability, including one weekend day and holidays.

Lead organizational assessments, change enablement, and talent development for a multi-year branch transformation. Design and deliver leadership development, succession planning, training, and data-driven program measurement. Partner with senior leaders, HR, and cross-functional teams to align workforce strategy with business goals and drive adoption of new operating models.

Handle incoming customer calls, answer account and banking questions, assist with transfers and online banking, resolve issues, and recommend relevant products and services. The role requires delivering high-quality customer support, managing back-to-back calls, building customer relationships, and completing paid training to handle increasingly complex inquiries.

Ten-week summer internship providing hands-on projects, professional development, executive exposure, mentoring, and rotations across Citizens’ Consumer Bank and enterprise functions. Interns may work in business banking, lending, strategy, customer experience, marketing, risk, communications, innovation, or corporate strategy, with advanced consideration for a subsequent leadership development program.