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The Senior Manager will lead and mentor a technical support team, improve processes, manage escalations, and enhance customer service experiences.

Lead the Scaled Customer Success initiatives at Ping Identity, ensuring customer satisfaction and long-term profitability through strategic vision and team management.

Responsible for leading a technical support team, coaching engineers, improving processes, managing escalations, and ensuring top-notch customer service.

The Senior Director, Technical Support (Cloud) oversees the AMER cloud technical support, develops support strategies, enhances customer satisfaction, and manages the technical support team.

The Principal Customer Success Manager oversees customer relationships, advocates for their needs, analyzes data trends, and engages with stakeholders to ensure successful implementation and utilization of Ping solutions.

Manage and resolve customer escalations in a timely manner, facilitate high-priority incidents, and ensure customer satisfaction through effective communication and relationship building.

This role involves tracking key performance metrics, collaborating with stakeholders on reporting, and leading product management initiatives for efficiency.

The CX Business Analyst will identify customer problems and opportunities, engage stakeholders, analyze requirements, and implement solutions to optimize operational effectiveness for Ping Identity's strategic customers.

The Sales Engineer II role involves delivering customer-focused pre-sales activities, providing technical expertise on IAM solutions and collaborating with sales teams to engage customers effectively.

The Product Manager is responsible for driving initiatives to enhance customer experiences, developing and launching new features, and working cross-functionally to deliver a world-class experience for customers.