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Provide escalated technical support for Ping Identity products on a shifted follow-the-sun schedule. Troubleshoot customer issues, manage case escalations and queue during weekend shifts, reproduce problems, collaborate with Engineering/SRE/Product teams, handle phone/alert responses, and document bugs and remediation while following ISO27001/9001 and security incident processes.

Design and develop scalable React front-end applications, reusable UI components, and accessible design-system foundations. Collaborate with product, UX, and backend teams on user-focused features and API integration. Define front-end architecture standards, optimize performance, maintain build and CI/CD pipelines, ensure code quality through testing and reviews, and mentor engineers. The role also supports responsive design, documentation, troubleshooting, and scalable state management and data-fetching practices.

The Director, Global Payroll oversees global payroll operations across 18 countries, ensuring accurate, compliant payroll processing, and leading a high-performing team to enhance payroll efficiency and employee experience.

Design and develop large-scale Java-based identity management features, implement authentication and identity protocols, collaborate with distributed teams, enable cloud deployments, resolve customer issues, and prioritize security, performance, and testability.

Lead design, build, and operate platform-level IAM services across the stack. Define APIs, data models, and orchestration surfaces. Research and deliver Identity-for-AI capabilities and prototypes, collaborate with product and UX, mentor engineers, and support production lifecycle activities using modern AI tooling to accelerate development.

Lead identification, negotiation, and operationalization of strategic partnerships with foundation model providers, AI infrastructure, and hyperscalers. Own end-to-end partner lifecycle, drive joint solutions and GTM plays, track KPIs and revenue impact, influence product roadmap, represent Ping externally, and scale partner engagement using AI tools and automation.

Manage marketing automation and lifecycle programs across Marketo, Salesforce, 6Sense and related platforms. Design and optimize automations for lead management, routing, attribution, and segmentation; own data hygiene and governance; coordinate marketing-to-sales handoffs; manage Salesforce workflow requests and cross-functional initiatives to improve lead-to-revenue processes.

Lead orchestration of account-based GTM by unifying intent signals, account prioritization, and multi-channel activations. Align Marketing, SDRs, Sales, and Ops to improve pipeline efficiency, reduce duplication, and deliver measurable account engagement and reporting.

Lead North America execution of AI-first SDLC transformation and quality platforms for a multi-tenant SaaS identity product. Define system validation and quality platform strategy, enable agentic quality workflows, drive shift-left developer-owned testing, own CI/CD quality gates and telemetry, improve production readiness and release confidence, and hire and coach senior technical contributors while partnering across Dev, SRE, DevTools, Product, and AI teams.

Design, build, and operate cloud infrastructure and CI/CD pipelines for a large identity platform. Implement automated deployments, ensure resiliency, observability, security, and cost optimization. Collaborate across teams, perform technology evaluations, participate in on-call rotation, and mentor peers.