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Own Mark43’s federal compliance program, focusing on FedRAMP High and DoD IL4 requirements. Lead continuous monitoring, SSP maintenance, evidence collection, assessments, and remediation of control gaps. Partner with Engineering, Security, Product, assessors, and federal stakeholders to evaluate cloud architectures, shared responsibilities, customer requirements, and contract security obligations. Align FedRAMP controls with CJIS, SOC 2, ISO 27001, and other frameworks while reporting program health, risks, and readiness to leadership.

Own Mark43’s federal compliance program, including FedRAMP High and DoD IL4 requirements. Lead continuous monitoring, SSP maintenance, evidence collection, assessments, findings remediation, and compliance reporting. Partner with Security, Engineering, Product, assessors, and federal stakeholders to evaluate cloud architectures, controls, integrations, and contracts. Align federal compliance with CJIS, SOC 2, ISO 27001, and other frameworks while reporting program health, risks, and readiness to leadership.

Owns direct and indirect tax compliance, reporting, planning, and savings initiatives across U.S., U.K., and Canadian entities. Manages tax advisors, transfer pricing, sales and use tax, VAT, GST/HST, ASC 740 provisions, audits, and scalable tax controls. Also leads Open Book Data reporting and financial transparency for a major U.K. public-sector contract, including cost reconciliation, margin reporting, customer inquiries, and audits.

Provides front-line software support to first responders and public safety agency staff through email, phone, and chat. Troubleshoots and replicates issues, maintains SLA response times, escalates problems to engineering and project management, tests new features, updates knowledge-base content, and develops product expertise. Requires strong communication, problem-solving, organization, multitasking, and empathy while working Eastern Time hours, including possible weekends.

Own and grow the New Jersey and Downstate New York territory by developing sales strategies, generating pipeline, building public-sector relationships, leading complex SaaS sales cycles, navigating government procurement, and closing enterprise deals. The role requires collaboration with business development, marketing, solutions engineering, and internal teams, along with accurate Salesforce forecasting and regular regional travel to customer meetings and industry events.

Build and configure reporting forms, workflows, and automation supporting state-specific compliance requirements. Partner with customers and cross-functional teams to translate reporting needs into scalable technical solutions, troubleshoot compliance challenges, establish team standards, and improve documentation and tooling. The role uses JavaScript, JSON, and Forms.io while supporting public safety technology deployments across jurisdictions.

Build and maintain scalable AWS/Azure infrastructure, Terraform-based IaC, CI/CD pipelines, Kubernetes and GitOps deployments. Improve observability, reliability, security, automation, and developer productivity while troubleshooting production issues and participating in a 24/7 on-call rotation. Partner with engineering and security teams on infrastructure best practices and long-term platform projects.

Oversee RMS configuration, business process analysis, workflow design, testing, implementation, training, and change management for public safety agencies. Advise customers on Reporting, Case Management, Evidence, and Warrants products; establish implementation best practices; coordinate integrations and hardware testing; gather product feedback; support project planning, risk management, staffing, budgeting, and training material updates. The role requires strong communication, stakeholder collaboration, and at least 50% travel.

Own revenue accounting for SaaS and Professional Services arrangements, applying ASC 606, SSP, and allocation methodologies. Govern automated revenue recognition across Salesforce and NetSuite, manage reconciliations and exception reporting, support close and audits, and partner with Revenue Operations, Deals Desk, Professional Services, FP&A, Legal, and systems teams. Drive scalable controls, integrations, forecasting inputs, and business systems improvements.

Own and operate production database infrastructure at scale, ensuring monitoring, performance, reliability, backups, disaster recovery, and capacity planning. Optimize MySQL configurations, queries, schemas, indexes, and execution plans. Automate maintenance, execute upgrades and migrations, investigate incidents, improve documentation, and partner with software engineers on scalable database practices. The role also provides technical guidance to junior team members and supports cloud infrastructure using Terraform.