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The role involves driving strategic and operational initiatives in customer support, collaborating with various teams to enhance customer experience and optimize operations, with a focus on leveraging AI.

As a Full Stack Software Engineer, you will drive growth initiatives for ChatGPT through data analysis, product ideation, and API development, while collaborating with diverse teams to enhance user experiences.

Lead the operating system for Customer Education: own content portfolio health, run team operating rhythm, design scalable workflows, translate needs into system requirements, mitigate risks, and use AI to automate and improve execution.

Measure, characterize, and optimize power consumption across embedded consumer devices. Build power test automation, run subsystem-level measurements with lab instrumentation, develop repeatable benchmarks, and partner with electrical and software engineers to improve battery life, thermals, charging, and system reliability across lab and real-world usage.

Partner with B2B Partnerships to evaluate, structure, and track partnership economics. Build models, set pricing and guardrails, integrate economics into forecasts, drive partnership performance, and deliver executive-facing analyses to inform resource allocation and strategy.

Lead the product safety strategy for robotic systems, perform system-level hazard analyses and risk assessments, define safety requirements and verification plans, engage regulators and standards bodies, and scale the safety engineering function across hardware, software, controls, and research teams.

Profile, benchmark, and optimize embedded hardware product performance across OS, application, camera/vision, graphics, and platform stacks. Build benchmarking methodologies and tooling, define KPIs and measurement frameworks, investigate field regressions, and partner with cross-functional teams to drive performance improvements from lab characterization through product launch and real-world usage.

Build and own full-stack features for ChatGPT Finances, from frontend experiences to backend services and data models. Design secure APIs, resilient integrations, and AI-driven, grounded conversational financial capabilities. Ensure performance, accessibility, observability, and system reliability while collaborating across product, design, infrastructure, security, and data teams.

Lead sourcing strategies to identify and engage top-tier engineering talent, build and maintain pipelines of passive candidates, collaborate with hiring managers, use advanced sourcing tools, represent OpenAI at events, and maintain candidate data and metrics to inform hiring.

Lead and operate OpenAIs Incidents & Escalations function: act as incident commander on-call, triage alerts, coordinate cross-functional responders, drive communications, run post-incident retrospectives, track corrective actions, improve playbooks and tooling, and build durable operating models to reduce repeat issues and improve readiness.