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Lead development and operationalization of a clinical reasoning framework for trustworthy clinical AI. Partner with product, engineering, editorial, and design to define decision pathways, evaluation benchmarks, validation protocols, and ongoing expert review. Translate clinical feedback into AI system improvements, represent the team externally, and optionally maintain limited clinical practice.

Manage a team that maintains and expands a proprietary license knowledge database (BL Brain), oversees verifications and customer service operations, develops website and thought leadership content, drives related technology initiatives with IT (including AI functionality), sets KPIs, supports sales, and hires/trains staff to ensure accurate, timely delivery of research and productized content.

Partner with business leaders to lead forecasting, scenario planning, and variance analysis. Build and maintain advanced financial models, drive process standardization and automation, leverage AI/agentic tools for faster insights, and support strategic initiatives with business cases and data-driven recommendations.

Manage a strategic book of enterprise SaaS customers, act as trusted advisor, drive product adoption and value, conduct executive business reviews, track health and risks, resolve issues, gather product feedback, and ensure renewals through proactive relationships and data-driven recommendations.

Manage day-to-day customer relationships for corporations, law firms, and small businesses; deliver consultative service, process orders, drive cross-sell opportunities, handle escalations, and use Salesforce and internal systems to ensure timely, accurate responses while developing subject-matter expertise.

Support product planning and documentation, conduct market and competitive research, draft specifications, coordinate with design/development, monitor milestones, assist in user testing and QA, maintain roadmaps, support marketing and customer feedback, and implement basic feature enhancements.

Manage day-to-day relationships with corporate, law firm, and small business customers; deliver consultative service via verbal and written communications; manage full order lifecycle, resolve escalations, drive cross-sell opportunities, and prioritize high volumes of requests using Salesforce and internal systems while developing subject-matter expertise.

Lead and improve sales operations by designing territories, maintaining Salesforce assignment logic, ensuring data integrity, supporting compensation operations, building dashboards in Tableau/Power BI, and delivering executive-level reporting and insights to optimize pipeline and revenue performance.

Support web content initiatives by assisting in content creation, proofreading, project coordination, and maintaining project documentation.

As a Senior Technology Implementation Consultant, you will lead software implementations, analyze customer requirements, and configure solutions. You will mentor juniors, solve technical issues, and collaborate with teams to ensure successful project delivery.